Carol, try Richard's suggestion.
Failing which, do like I did, find someone who has an ISO install file (such as those downloadable from MSDN). Use the Windows 7 USB DVD Download Tool to ceate a bootable USB stick. You will need to use MSDN key for the install. Afterward you can then change back to your own legitimate key.
How legal this is I don't know, but I don't care. The method Microsoft chose to implement the delivery of this upgrade was flawed from the get go. The search engines and Microsoft community pages reflect hundreds, if not thousands, who have expereienced the same issue.