Can't access Windows Store

hi ya :)

See I knew you were gonna say that or you would not have been here.

The reason I asked you to remove link is  that  it may have had sensitive info in there and I do not want to compromise your security.

But  now I am wondering if you could please send me your log  when you are in your account ...so I can compare the difference.

In this log ...  it keeps trying to get your id...sees your are not logged into live account ...sets a wait timer..and then proceeds to check all over again ...waiting until it can identify you.

it does not make sense that it would allow this endless loop on you.

Now you could send that log to me (when using account) at ******@golden.net  if you wish. But you may not wish to as it might have your own credentials in there.  I can't say for sure as I do not know the hex values it returns.

You can also  try  sticking in an Ethernet cable into your laptop to bypass the mobile authentication that is going on there...as that is different from mine.  but  yah, clutching at straws there.

if you choose not to send log from account ...   look for words like warning,    and failure too.   and if you use a wire on laptop ...  see if that proxy  line goes away.

best of luck ..and thanks for your patience as I well know how aggravating this issue was for me..needing the update in the store.

edit: and also  since you are able to talk to the store ...  have your tried the wsreset.exe at the command prompt ....to reset your cache file for the store.  (I am assuming you have but I just want to be sure)

Have logged in with MS account and from the office - but still the same result. The log is uploaded to the same place as before - please use the previous link. This is the log when signed in with the MS account.

Thank you again.

Cable will not make a difference, I believe, but will do that at home tonight. Now, I have to get some work done, so will let you know the result with a cable when I have tried tonight.

Max Williams

ok can remove link.. ty looking it over.   have a nice work day.

hi ya :)  I'm sorry that I just do not have a definite answer for you.

Short answer:  I just don't know.. the only difference I see between you and me is the looking for proxy info on yours.

edit: I read you can delete  store cache and  it will rebuild...so I did.  It rebuilt cache alright..but I was back to the never ending green screen like yours ...log is not as verbose as yours.. but it too seems like all is going well. There is no attempt to even establish a connection.  I put back my old cache and it worked straight away. So.. I guess don't even worry about my next words.  I have no solution or recommendation now.  :(

   Frustrating to be sure.

edit2: lol ok..maybe one  thing ..since it can't get worse ... rename your cache file to say cachebkp.

let windows store rebuild the cache ..hey it might work!  if not run the tools and now it might work! :)

Just in case you really wanted something to try. :)

(cache folder is in the local cache folder that is beside the AC folder)

So just to be sure you have no proxy, I would recommend following this to make sure there is no proxy between you and the store....

http://superuser.com/questions/505772/how-can-i-find-out-if-there-is-a-proxy-between-myself-and-the-internet-if-there

Unfortunately I just  can't figure out what some of the store's return values are.. so the long response is more an educated guess and thus maybe not worth reading  if not interested and just want the darn thing to work!!

in your  ie .. under tools/internet options ...connection ...lan settings ..  should only be checked automatic settings  and that is all.   And you have already said.. yup that is all.  So this is why I just want you to check to make sure as I have no other suggestion.

You prolly have a proxy at work ... I don't think that would be a problem at home.  But I am fixated on proxy.

YOu have already tried WSreset.exe  @command prompt.

using (or making) a different  msaccount at home on your laptop computer.

ensured firewall not blocking it.

used appsdiagnostic.diagcab  , microsoftaccounts.diagcab,  and/or  apps.diacab

ensured not created on a domain linked account.

and winstore.log is not throwing up any obvious errors.

your geo location  should not matter as  I have US market but my location is in Canada.

anything else we missed?

sooooo yah, I am out of ideas  if you confirm that there is no darned proxy as everything but that log seems to say.  I just wish I could find more info on that log.

long answer:

okies ...  I have compared your logs to each other and against mine ..and several other people  who are having same issue and have pretty much same log file as you .. just different details.

But I am going to say I still think  this issue resolves around a proxy.

In your account log...  it goes something like  getting things set up...ready ..ok who are you again.. asks server ,,,  server brings up proxy message.  then it goes back to getting things ready ...  ok.. who are you again..checking cache this time.. ah there you are.   ok getting things ready.. who are you again..asking server...proxy  message.  and so on.  each time your computer tries to talk directly with server..the proxy message comes up.

Now I am focusing on this..as it is the only thing I really see different from mine..and we know store won't work with a proxy ..   and you have checked your proxy settings I know..so pls bare with me here..

lets look at the proxy message:  the function is detailed here:  http://msdn.microsoft.com/en-us/library/windows/desktop/aa384122(v=vs.85).aspx  (interesting read)

so looking at your  frequently repeated ...

"CHttpRequest::_CreateConnectionAndSendRequest:  blah blah

2013-10-24 11:16:11.960, _Warning_             WS   [00002196:00000760] CHttpRequest::_GetProxyInfoForUrl: Autoproxy failed: 0x80072f94

2013-10-24 11:16:11.960, _Info_                WS   [00002196:00000760] Proxy list = (null), Proxy bypass = (null), Proxy access type = 0"

it tries to connect to the server ..triggering the server to request your proxy settings ...the auto failure is because there is no list of proxy servers found on your machine  (and that is why proxy list = null or false) ...the default fall back should be then to talk directly with server.  but proxy bypass = null or false  ( I am guessing that means  do not bypass proxy and talk direct,   But that is prolly biased as that is the result I expect for my hypothesis) and I can't find out what  proxy access type means ...  one person had value of 3 there.

so failing to find proxy info .. it then sends... a CHttpRequest::_SendRequest: Calling WinHttpSendRequest  which always again references a proxy timer (which I can't find out what it might mean) ..before looping back into the ok lets get ready before connect all over again.

Everything else seems to be just like my log.   So now see short answer for my only recommendation   .. with apologies.

hi ya :)  well turns  out  I was right to cut myself off and suggest, instead, just rebuild cache folder.

I have restored myself back to windows 8 pro from 4 months ago.  And was able to log into the store right away.

but this time ..I am getting almost the same exact log as you ..even same number for user.

so as far as that proxy error message goes.. i'm pretty sure can conclude  proxy type = 0  means NO proxy.

So i'm sorry if you read all that before I posted now.  I think only  thing left to try is to let ms rebuild your cache by renaming your orginal cache to something else ...ther eis a heavily encrypted token in there ...so if redone..might shake the issue of it constantly asking who you are.

best of luck :)

and now hopefully, I will be able to install official version of win 8.1 pro + media.