Hey Abi99, today I updated the NSRT program and wiped the phone again, but with the SIM in the phone.
I was able to download the optik tv app now, but oddly the phone took about 30min of being idle and me checking the install page a few times for it to allow me an option to install. kinda weird. The Telus collection is still not showing in the store, but the optik tv app I think is all they offer.
App link: http://www.windowsphone.com/s?appid=84193176-c601-e011-9264-00237de2db9e
and a quick recap of everything, sorry for the bad grammar...
- had the phone running the original build, telus optik tv app was always available.
- installed developer preview, optik tv app still there, everything working great. enjoying the dev preview.
- had the phone unlocked, was using it in July with no issues, everything working.
- I switched to the LG G2 and was using that as my daily driver... so now the 1020 has no SIM in it and is unlocked
- installed NSRT and downloaded current firmware which put me back on WP 8.0, and the optik tv app no longer available
- installed dev preview again, applied all updates, still no optik TV app or telus collection shown in the windows phone store
- came here made my posts, tried to restore phone again using the tool, restores everything but the optik TV app wasn't available.
- inserts SIM back in phone
- used NSRT to restore the phone again.
- setup everything and restored from a back up.
- at first telus optik tv wasn't able to install. waited 30 min or more (not sure) before trying again from a bing search.
- success!
so after all I think that the phone required the SIM to be inserted and be on the network again for a certain amount of time before I could install the app.
another odd tidbit is that my GF has an unlocked Rogers HTC 8x phone and she has the telus collection in the windows phone store even though it was never available on the carrier. her phone is on WP 8.0 not 8.1
well that was fun, and appreciate all the help and support!