Nokia Software Recovery Tool

Anonymous
2014-02-05T13:40:12+00:00

Use the Nokia Software Recovery Toolto recover your

phone if you have software or software update problems. If your phone is

not responding, it appears to be stuck or is not starting you can try

to recover it at home before initiating a repair.

Nokia Software Recovery Tool

**Link updated 9/21/2016

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2014-09-03T17:05:13+00:00

    I can locate the app page doing a bing search and showed that in an earlier screenshot.unfortunately I can't install it, though, there is no other error message that I get, jus tthat the device is not recognized as a Telus device according to the windows phone store.

    http://s28.postimg.org/cd28o1zj1/wp_ss_20140730_0002.jpg

    I was able to download the xap file, but no SD card for the 1020 so I'm SOL on sideloading the app.

    I did a restore yesterday with my sim in the phone and there was no change from the previous state.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2014-09-03T19:08:58+00:00

    For what it is worth, the recovery tool has been updated today.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2014-09-04T14:32:41+00:00

    aguynamedvic wrote:

    I can locate the app page doing a bing search and showed that in an earlier screenshot. […] no SD card for the 1020

    Mhm. Yes … my mistakes. Could you please share the link to that app here. We need that AppID. Cannot promise anything but perhaps I or somebody else sees something.

    Just to summarize, I got you right:

    1. Windows Phone 8.1 Developer Preview: app worked
    2. Nokia Software Recovery Tool applied
    3. Windows Phone 8.0 with Lumia Black: app not available for installation
    4. Windows Phone 8.1 with Lumia Cyan: app not available for installation

    Did you install that app while you were with Windows Phone 8.1 Developer Preview or did you install that app before, while you were still at Windows Phone 8.0?

    Did you do that recovery while your Telus SIM was inserted, already?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2014-09-05T00:11:12+00:00

    NSRT reads the handset information based on IMEI and you cannot trick it by flashing a different firmware. It will only show as available the correct firmware version and variant according to the original product code. Since you have created a mismatch between product code and firmware currently on handset, the tool does not offer a software package for download and installation.

    This is not 100% true, I have seen quite a few 920s with firmware swaps, usually ATT 920s (RM-820) switched to firmware for a CV 920 (RM-821) in order ro get an early update (I think it was popular while ATT was dragging their feet on relasing Portico OTA).  It's not super common, but it has been possible in the past to force a firmware switch using NCS and other tools.  Phones in this condition are not able to download a software package for their phone in NSRT, maybe that's where the IMEI/Product Code mismatch come in to play.  Too bad, how does one recovery a phone in this case?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments