My Windows 8.1 is stuck in an automatic repair loop, how can I fix this?

Anonymous

my laptop will not boot at all, when I turn it on the screen shows 'preparing automatic repair' then 'diagnosing your PC'. After this, the screen shows 'your PC did not start correctly' and it doesn't work when I restart it so I selected advanced options. After this, if I click continue the repair screen appears again and I am redirected back to the same page. I can't access my desktop at all and an administrator hasn't been set on my laptop, so after clicking troubleshoot I can't refresh or reset my PC.After this I clicked on advanced settings and I cannot choose system restore, command prompt, system image recovery or startup repair because they either don't work or need an administrator and I haven't set one as I mentioned before. My last resort was startup settings which requires restarting the PC. 9 options are to choose from and I tried almost all and it won't boot up in safe mode. Help!

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Anonymous

I've inserted the System Recovery disc 1 that came with the computer. No change.

Usually that means that that device is not higher than the hard drive in the boot device order. You would probably need to get into your BIOS screen to change that. See your User Guide or contact HP for more information. Post your product id (e.g. what details you need to use HP's site to find your particular documentation and downloads but not your serial number) if you need someone to help interpret your user documentation. In W7 HP had a nice tool that gave me those details. I never found anything analogous from W8, except in bits and pieces.

HTH

Robert Aldwinckle

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156 additional answers

Anonymous

2014-10-08T20:53:24+00:00

I had to unplug everything from the computer, then restart to get rid of the black screen. When I got the Quick PC repair screen I tried to troubleshoot. I forget what I clicked on, but I got Advanced options and to to a C prompt. This allowed me to at least get my files copied. I plugged an external drive and the computer recognized it. But I had to refresh the computer and I lost all my programs. I'm still rebuiding but it's take over 2 weeks, as I couldn't work on it all day, every day for days on end. I wish I knew what caused this -- it's truly been a nightmare and unlike anything I've experienced before. Good luck!
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Anonymous

2014-10-08T21:36:00+00:00

Hi. Thanks for the update. Problem is when switch on I just get the blank screen and don't get any quick repair option😭

Will wait on another update...

hope you get sorted!!
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Anonymous

2014-10-11T19:13:03+00:00

Hi,

I have similar issue with windows 8.1 in my tablet( iball slide wq32). It got stuck in automatic repair loop. I almost tried everything which was mentioned above. None of it worked. It still shows 'startup repair couldn't repair your PC'.

Help 😕
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Anonymous

2014-10-12T02:37:41+00:00

my tablet( iball slide wq32).

Do you have an attached keyboard? Otherwise, is there a publicly accessible User Guide you can point us to?

BTW what do iBall say?
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