My Windows 8.1 is stuck in an automatic repair loop, how can I fix this?

Anonymous
2014-01-02T16:49:35+00:00

my laptop will not boot at all, when I turn it on the screen shows 'preparing automatic repair' then 'diagnosing your PC'. After this, the screen shows 'your PC did not start correctly' and it doesn't work when I restart it so I selected advanced options. After this, if I click continue the repair screen appears again and I am redirected back to the same page. I can't access my desktop at all and an administrator hasn't been set on my laptop, so after clicking troubleshoot I can't refresh or reset my PC.After this I clicked on advanced settings and I cannot choose system restore, command prompt, system image recovery or startup repair because they either don't work or need an administrator and I haven't set one as I mentioned before. My last resort was startup settings which requires restarting the PC. 9 options are to choose from and I tried almost all and it won't boot up in safe mode. Help!

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-04-02T19:25:00+00:00

I've inserted the System Recovery disc 1 that came with the computer. No change.

Usually that means that that device is not higher than the hard drive in the boot device order.  You would probably need to get into your BIOS screen to change that.  See your User Guide or contact HP for more information.  Post your product id (e.g. what details you need to use HP's site to find your particular documentation and downloads but not your serial number) if you need someone to help interpret your user documentation.  In W7 HP had a nice tool that gave me those details.  I never found anything analogous from W8, except in bits and pieces.

HTH

Robert Aldwinckle

Was this answer helpful?

200+ people found this answer helpful.
0 comments

156 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-10-12T14:06:29+00:00

     tried holding down volume button & start button at the same time to get to "BOOT Option".

    Is that the right combo?  On the Surface that one is for Screen capture.  Logo + Power (on the Surface) is for getting the Boot options.   Where is your User documentation?  Is it public?  I downloaded the getting started User guide but there is no detail like this in it, also no FAQ.  Contact Asus?

    Oops.  Logo + Power is the Ctrl-Alt-Delete equivalent.  Supposedly it is Volume down + Power but I have seen that one suggested for "unbricking" a machine which can't be turned on.  Where are these things documented?

    Is this the sort of thing you were trying to get to?

    http://www.microsoft.com/surface/en-ca/support/warranty-service-and-recovery/how-to-use-the-bios-uefi

    That one apparently is Volume up + Power.  Again, I think it would be best to contact your manufacturer for explicit instructions.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-09-10T13:10:10+00:00

    My new Dell computer did not come with a Windows installation disc.

    The information on the link you provided (which I accessed with my trusty old Windows XP computer) says that it must be run on the PC that I want to upgrade, which is impossible because the PC I want to upgrade is stuck in the Automatic Repair Loop.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2014-09-01T07:21:32+00:00

    Hello Ken,

    Thank you for your valuable input.

    I hope that your suggestions may help other community members to resolve similar issues.

    I appreciate your efforts.

    Thank you

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2014-08-21T13:37:37+00:00

    Hello Oliver,

    Thank you for your response.

    Did you try using all the suggestions provided in the previous posts?

    You may find recovery partition in disk management.

    Press Windows + X keys together and select disk management.

    Please use all the previous suggestions and reply with results.

    Thank you

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments