bluetooth doesn't work for laptop HP ENVY TouchSmart m6 Sleekbook

Anonymous
2013-10-20T20:54:49+00:00

After reinstalling the newest driver for Intel PROSet Wireless from the Intel website and trying to update from Device Manager as instructed from HP Tech Support, the bluetooth is still not working. If anyone having the same HP model has fixed the problem, please tell me how.

Thank you

PS on 11/12/2013: After installing all of regular updates from Windows, HP and Bluetooth software today at this link, my laptop can send a picture via Bluetooth to my phone, but I can NOT do the vice versa.

Well, now I don't know what is really the problem. I think when I send a file from my phone to my laptop, a Receiving Window (or something like that) should appear on my laptop, so I can accept/reject the transfer but there is nothing and I'm not able to initiate the receiving via Bluetooth option myself either.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-05-11T04:23:53+00:00

    Clarification

    The Bluetooth Cell phone has its own Icon on the Win 8.1 menu which is what you want to select.

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  2. Anonymous
    2015-05-11T22:41:41+00:00

    After applying the Win 8.1 Windows Updates, specifically all:

    Updates for Windows 8.1 for x64-based systems

     when checking the Bluetooth settings for the cell phone on the computer,, it seems that the cell phone remains paired and does not go to the NOT CONNECTED message. However, the Icon on the Windows 8.1 start menu for the cell phone may have to be clicked after turning off the computer and back on in order for the Bluetooth transfers to work between devices.

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  3. Anonymous
    2015-05-31T08:55:57+00:00

    Hi John,

    Thank you for posting your query in Microsoft Community.

    This issue might occur due to the outdated Bluetooth driver.

    I appreciate your efforts towards resolving the issue.

    I would like to know the below information to assist you better.

    1. Are you using HP ENVY 17-1010el Notebook PC?
    2. Did you download the Bluetooth driver for Windows 8.1 from HP website?

    As HP does not have driver downloads or software updates for HP ENVY 17-1010el Notebook PC for Windows 8.1, I suggest you to download the Bluetooth driver for Windows 7 and uninstall and reinstall it in compatibility mode.

    Refer to the below link to download the Bluetooth driver.

    http://support.hp.com/us-en/document/c02437466

    Refer to the below link to install the Windows 7 Bluetooth driver in compatibility mode.

    http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

     Reply with the status of the issue, I will be happy to help you.

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