bluetooth doesn't work for laptop HP ENVY TouchSmart m6 Sleekbook

Anonymous
2013-10-20T20:54:49+00:00

After reinstalling the newest driver for Intel PROSet Wireless from the Intel website and trying to update from Device Manager as instructed from HP Tech Support, the bluetooth is still not working. If anyone having the same HP model has fixed the problem, please tell me how.

Thank you

PS on 11/12/2013: After installing all of regular updates from Windows, HP and Bluetooth software today at this link, my laptop can send a picture via Bluetooth to my phone, but I can NOT do the vice versa.

Well, now I don't know what is really the problem. I think when I send a file from my phone to my laptop, a Receiving Window (or something like that) should appear on my laptop, so I can accept/reject the transfer but there is nothing and I'm not able to initiate the receiving via Bluetooth option myself either.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-10-22T19:52:12+00:00

    Your system seems to have Intel PROSet Wireless combo adapter (WiFi + Bluetooth) as you mentioned earlier. I shared the web link in prior post that has the latest software package from Intel for this adapter.

    You may try uninstalling the package(s) you have from "Control Panel\Programs\Programs and Features" Or Uninstall from Device manager for both Network and Bluetooth adapters (right click on device node and uninstall- make sure you check the box to delete driver files). Then reinstall the package that is on the Intel Web Link. Note that you have to download the package you need and save it off to local disk before you uninstall Network Adapter drivers.

    Hope this will help you get back your IHV drivers.

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  2. Anonymous
    2013-10-22T19:27:27+00:00

    I think you mean that there are no problem with my bluetooth adapter. The thing is that my laptop lacks IHVs file, so can you give me the link to download it.

    Earlier I searched IHVs and found a link to Intel site but that site is not available now.

    Thank you

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  3. Anonymous
    2013-10-22T06:43:28+00:00

    Yes if phone support Bluetooth then you can pair with your Windows system. However, to enable Bluetooth scenarios there has to be a common Bluetooth profile supported by both and if no common profiles supported then Phone will disconnect in couple of seconds.

    IHVs provide profile packs to enable such scenarios.

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  4. Anonymous
    2013-10-22T05:29:21+00:00

    I did try  "Update Driver Software" option but nothing changed.

    Right now I do see the node of my phone under Bluetoothin Device Manager. I also tried to update it by right click, but no help. Is that mean my phone can pair with my system?

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  5. Anonymous
    2013-10-22T00:11:21+00:00

    Note that you will need IHV/OEM software to enable some of the Bluetooth interop scenarios with Phone. Intel Web link has the latest software packages for the Bluetooth and WiFi adapter on your system.

    From the info you share earlier it seems the Wireless and Bluetooth profiles are installed and working - (Bluetooth devices under Network Adapter). So may be Bluetooth package is installed.

    Can you try "Update Driver Software" option I mentioned earlier to update the drivers for Bluetooth adapter?

    Also if you have tried connecting to phone I didn't see any Bluetooth service node for phone under the "Bluetooth Adapter". Did you pair your Phone with your system when you try this?

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