bluetooth doesn't work for laptop HP ENVY TouchSmart m6 Sleekbook

The manufacturer is Intel.

Hi,

Based on your HP system name "HP Envy TS M7) I found that HP web site has Win8.1 drivers. Note that HP systems ship with few different Bluetooth Radios and you need to find which manufacturer BT radio your system has. Then use one of the drivers from the list posted on the following HP Web:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5390703#N987

Bluetooth drivers are under "Driver-Network" section:

Broadcom Bluetooth Driver for Microsoft Windows

2013-11-01 , Version12.0.0.7820, 14.1M

(‏Previous versions available)‏

This package contains the Broadcom bluetooth driver and software for supported notebook models that are running a supported operating system. Broadcom Bluetooth Driver is required to enable Broadcom ...

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver for Microsoft Windows

2013-10-01 , Version1.00, 6.57M

This package contains the driver installation package for the Qualcomm Atheros bluetooth in the supported notebook models running a supported operating system.

Hello IrisTran,

Sorry for long delay in getting back to this post. Based on the product number you provided E0K41UA, HP web site recognize your systems as “HP ENVY TouchSmart m6-k015dx Sleekbook” and there is no BT drivers posted on HP web site for Win8.1 but they do have Intel and Broadcom BT Driver packages for Win8. So I'm unclear if your system has Intel or Broadcom Bluetooth Radio. Initially you had issues installing Intel package and later it worked. Please follow the steps below to find the Manufacturer ID for your BT Radio. For Intel it will be 2 and for Broadcom its 15.

• Press Windows Key + X key and click Device Manager.
• Expand "Bluetooth" node.
• Right-click on the node that has “Bluetooth Radio Adapter” listed and click on ‘Properties’.
• On “Advanced” tab you will find Manufacturer ID.

Based on the Manufacturer ID you may try BT drivers from HP Web Link below. Bluetooth drivers for Win8 are under “Driver-Network” section.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw\_lang=&product=5395104#N724

Same issues with Bluetooth file transfers and windows 8.1. After spending hours on the phone and remote sessions with HP(I have HP Envy TS m7) and with Microsoft, the conclusion is no Bluetooth driver exists for windows 8.1. HP points the finger at Microsoft saying HP is waiting for the driver from Microsoft. Microsoft told me this morning(12/19/13) it is the manufacturers responsibility to come up with the driver. Microsoft said specifications were sent out and all manufacturers have the info they need. These two giants do not put the customer first or they could talk and have this worked out in a short period of time.

HP solution was to revert back to windows 8 and use the Bluetooth. Microsoft said I should get a Bluetooth dongle. I asked if they would pay for it. You know the answer.

Where is the genius part of MR, GATES when we need it.

I own a HP 6t-1100 Ultrabook and I have the same problem as IrisTran after Windows 8.1 upgrade.