bluetooth doesn't work for laptop HP ENVY TouchSmart m6 Sleekbook

Anonymous
2013-10-20T20:54:49+00:00

After reinstalling the newest driver for Intel PROSet Wireless from the Intel website and trying to update from Device Manager as instructed from HP Tech Support, the bluetooth is still not working. If anyone having the same HP model has fixed the problem, please tell me how.

Thank you

PS on 11/12/2013: After installing all of regular updates from Windows, HP and Bluetooth software today at this link, my laptop can send a picture via Bluetooth to my phone, but I can NOT do the vice versa.

Well, now I don't know what is really the problem. I think when I send a file from my phone to my laptop, a Receiving Window (or something like that) should appear on my laptop, so I can accept/reject the transfer but there is nothing and I'm not able to initiate the receiving via Bluetooth option myself either.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

48 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-12-23T22:59:13+00:00

    Hi,

    same issues for me, even after driver update, Moreover 16.7.0 refers to wireless drivers, not to Bluetooth drivers: 13.1.1311 refers to bluetooth drivers:https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23449&lang=ita&OSVersion=Windows%208.1%2C%2064%20bit*&DownloadType=Applicazioni%20software

    Anyway, no improvement for my Toshiba

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-23T22:38:45+00:00

    Thanks. Went to Intel download site and downloaded version 16.7.0. After executing the file the new driver did not load. What should I do differently? Thanks

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-23T20:45:39+00:00

    I've just downloaded and installed the latest version 16.7.0 like you said but there is no improvement in my case. Are you sure you can send a file from your Bluetooth phone to your PC or laptop?

    Actually, I can send a file from my laptop to my phone via BT but I can NOT send a pic from my phone to my laptop. I know that's so weird. I wonder if it is really the problem from BT driver of Intel or Bluetooth technology from Windows 8.1

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-12-23T17:16:24+00:00

    Hi,

    I'm having the same problem with my HP Envy 4 after upgrading to windows 8.1.

    I have the Intel Centrino Wireless-n 2230.

    I just downloaded an upgrade from Intel (https://downloadcenter.intel.com) the latest version 16.7.0 and my BT is working normally again.

    Hope it will work for you too. :)

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-12-21T15:31:20+00:00

    Hi,

    I perfectly agree with you. I have the same problems with Toshiba (my laptop is Toshiba Satellite P 855 34 K with Intel Centrino Wireless N 2230). Intel is trying to solve the problem but no solution till now

    Was this answer helpful?

    0 comments