bluetooth doesn't work for laptop HP ENVY TouchSmart m6 Sleekbook

Anonymous
2013-10-20T20:54:49+00:00

After reinstalling the newest driver for Intel PROSet Wireless from the Intel website and trying to update from Device Manager as instructed from HP Tech Support, the bluetooth is still not working. If anyone having the same HP model has fixed the problem, please tell me how.

Thank you

PS on 11/12/2013: After installing all of regular updates from Windows, HP and Bluetooth software today at this link, my laptop can send a picture via Bluetooth to my phone, but I can NOT do the vice versa.

Well, now I don't know what is really the problem. I think when I send a file from my phone to my laptop, a Receiving Window (or something like that) should appear on my laptop, so I can accept/reject the transfer but there is nothing and I'm not able to initiate the receiving via Bluetooth option myself either.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-12-24T19:53:21+00:00

    I did check the manufacturer ID of my BT driver. It is 2, so that's Intel. My system is always 64-bit. 

    Additionally, when you send a file from your phone to your PC, is there any pop-up window from your PC telling you to accept/deny the transfer?

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  2. Anonymous
    2013-12-24T17:47:46+00:00

    Double check to see if it is Intel or Qualcomm and also download the driver based on what windows you are using: 32 or 64 bit

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  3. Anonymous
    2013-12-24T15:57:22+00:00

    Happy for you. It seems problems remain only for me and IrisTran: what are we doing wrong???

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  4. Anonymous
    2013-12-24T14:07:01+00:00

    Success. I downloaded both drivers mentioned above as well as the software. I can sens pics, docs, and music from phone to computer and vice versa. Miracles never cease.

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  5. Anonymous
    2013-12-24T02:30:01+00:00

    Actually, I downloaded and installed both PROSet wireless driver 16.7.0 and Bluetooth drivers 13.1.1311 but that's no help.

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