bluetooth doesn't work for laptop HP ENVY TouchSmart m6 Sleekbook

Hi John,

Thank you for posting your query in Microsoft Community.

This issue might occur due to the outdated Bluetooth driver.

I appreciate your efforts towards resolving the issue.

I would like to know the below information to assist you better.

1. Are you using HP ENVY 17-1010el Notebook PC?
2. Did you download the Bluetooth driver for Windows 8.1 from HP website?

As HP does not have driver downloads or software updates for HP ENVY 17-1010el Notebook PC for Windows 8.1, I suggest you to download the Bluetooth driver for Windows 7 and uninstall and reinstall it in compatibility mode.

Refer to the below link to download the Bluetooth driver.

http://support.hp.com/us-en/document/c02437466

Refer to the below link to install the Windows 7 Bluetooth driver in compatibility mode.

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

 Reply with the status of the issue, I will be happy to help you.

After applying the Win 8.1 Windows Updates, specifically all:

Updates for Windows 8.1 for x64-based systems

 when checking the Bluetooth settings for the cell phone on the computer,, it seems that the cell phone remains paired and does not go to the NOT CONNECTED message. However, the Icon on the Windows 8.1 start menu for the cell phone may have to be clicked after turning off the computer and back on in order for the Bluetooth transfers to work between devices.

Clarification

The Bluetooth Cell phone has its own Icon on the Win 8.1 menu which is what you want to select.

With the bluetooth adapter turned on:

Go to the following link:

https://downloadcenter.intel.com/search?keyword=N-2230

Select the following item (2nd on list as of 5/10/2015)

Intel® PROSet/Wireless Software for Bluetooth® technology for Windows 8.1* 64-bit (WP)

which sends you to the following web page:

https://downloadcenter.intel.com/download/24849/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-8-1-64-bit-WP-

You will go to a page that shows the following item for download:

WP-BT_17.1.1501.01_e164.exe  (this was available 4/15/2015)

Run it and update the DRIVER for bluetooth. To the best of my knowledge that is all I updated.

Go to Device Manager

Change view to Show Hidden Devices

Under:

Bluetooth

Bluetooth Auxilary

and Network Adapters

delete the greyed out items that have the same name as the solid black items (some of the blackitems may have a #2 after the name. It appears to be ok to delete the greyed out items with no number behind them. Device status on  items to be deleted should display a (Code 45)

I have a bluetooth cell phone that is connected to the computer after pairing. Click on that Icon for the cell phone. It brings up a simple window that allows transfer of file from computer to cell phone. You can do it from the cell phone to computer with this window showing also. To confuse the issue the bluetooth settings from the Win 8.1 say the bluetooth device is Not connected when in fact this window that shows after clicking on the cell phone icon allows the transfer of files via bluetooth.

I too have tried everything but to no avail. I uninstalled the Intel Bluetooth Driver and reinstalled it. It use to appear under the Device Manager now its gone completely!!  It used to work when I first got the computer a few months ago. But after it connected and disconnected after a few seconds that when I decided to reinstall, now nothing at all....

I have a HP ENVY TS 17 Notebook PC and a Samsung Galaxy S4

What do I do now please help!!