Printer spooler won't start at startup - Windows 8.1

Anonymous
2013-10-30T06:00:37+00:00

Hi,

Problem started with trying to add a home network printer. I get the error message "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper."

Each time I boot the PC I have to go to Services and start the Printer Spooler, and then I can add printers, and print, but after a reboot I have to repeat this action again.

The Printer Spooler is set to automatic, but like I say it won't start automatically.

I also checked out the c:\windows\system32\spool\printers folder but it was empty. (deleting all files in this folder has been offered as a solution)

Has anyone worked this one out yet? There seems to be a few people suffering the same issue.

Thanks

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-11-26T18:24:31+00:00

SOLUTION!!!  This worked for me and I have tested it over and over again.

"As suspected by many, the problem is Kaspersky related.

I found a solution: download kavremvr.exe (Kaspersky Lab Products Remover), run the program, select "<Remove all known products>" and then click on "Remove".

Restart the computer, wait, do not panic, the first reboot is slow.

On the first reboot, still the spooler will not restart automatically.

Again, restart the computer, everything should be ok now."

I originally had Kaspersky antivirus installed from the manufacturer which I removed thru add / remove programs back when I had windows 8.  I guess not everything was removed when I originally uninstalled it.  You must do the 2nd restart as described above for it to work.  I found this solution on another thread while searching different keywords trying to get answers.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

113 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-07-22T06:55:04+00:00

    Hello Sam,

    Thank you for responding.

    "BJ Language Monitor" "PJL Language Monitor" are not same as "LPR port" and "ssm1M Langmon".

    You may delete them.

    Thank you

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-07-21T00:02:35+00:00

    Thanks Ratandeep,

    Just to be sure as the register is a tricky thing to fiddle with.

    As you can see in my last reply I have no BJ Language Monitor nor PJL Language Monitor in my subkeys.

    Are they the same as LPR-port and ssm1M Langmon, or do I delete these last two as well.

    Thank you for your patience,

    Sam

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-07-18T05:39:14+00:00

    Hello Sam,

    Thank you again for the reply.

    You may delete version-3 subkey.

    You may also delete all subkeys other than

    ◦ BJ Language Monitor

    ◦ Local Port

    ◦ PJL Language Monitor

    ◦ Standard TCP/IP Port

    ◦ USB Monitor

    Please reinstall printer in normal mode.

    Thank you

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-07-18T00:13:33+00:00

    Hello Ratandeep,

    Thank you for your advise. Befor I go down that path I would like to check a few points with you.

    I had a look in the register at the (sub-)keys involved and this raised the following questions:

    1. In ..\Environments\Windows\NT x86 there are two subkeys. But one subkey 'Drivers' has a subkey of its own called Version-3. Leave it or delete it?
    2. under ..\Monitors i find (->is my notation for a sub-sub-key)

    -CutePDFwriter

    -Local Port

    -LPR Port ->Ports

    -Microsoft Shared Fax Monitor

    -Samsung Network PC Fax Port->Ports->Samsung Network PC Fax Port

    -ssm1M Langmon

    -Standard TCP/IP Port->Ports-> 192.168.1.3

                                                    SEC001599096082 (This is the samsung-printer)

    -USB Monitor

    -WSD Port->OfflinePorts

    A few of these are obvious candidates for removal like Samsung and CutePDFwriter.

    But the rest is only partly like the list you gave me.

    Could you point out the ones to keep and the ones to remove as well

    1. Do I install the printer still in safe mode?

    Thank you, cheers

    Sam

    Was this answer helpful?

    0 comments