Printer spooler won't start at startup - Windows 8.1

Anonymous
2013-10-30T06:00:37+00:00

Hi,

Problem started with trying to add a home network printer. I get the error message "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper."

Each time I boot the PC I have to go to Services and start the Printer Spooler, and then I can add printers, and print, but after a reboot I have to repeat this action again.

The Printer Spooler is set to automatic, but like I say it won't start automatically.

I also checked out the c:\windows\system32\spool\printers folder but it was empty. (deleting all files in this folder has been offered as a solution)

Has anyone worked this one out yet? There seems to be a few people suffering the same issue.

Thanks

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-11-26T18:24:31+00:00

SOLUTION!!!  This worked for me and I have tested it over and over again.

"As suspected by many, the problem is Kaspersky related.

I found a solution: download kavremvr.exe (Kaspersky Lab Products Remover), run the program, select "<Remove all known products>" and then click on "Remove".

Restart the computer, wait, do not panic, the first reboot is slow.

On the first reboot, still the spooler will not restart automatically.

Again, restart the computer, everything should be ok now."

I originally had Kaspersky antivirus installed from the manufacturer which I removed thru add / remove programs back when I had windows 8.  I guess not everything was removed when I originally uninstalled it.  You must do the 2nd restart as described above for it to work.  I found this solution on another thread while searching different keywords trying to get answers.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

113 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-07-11T11:31:04+00:00

    Hi Ratandeep,

    Thanks for the suggestion. But unless I read the 'gagua'-discussion wrongly, it is all about the interference of Kapaerski and I use Comodo INternet security premium.

     Kind regards

    Sam

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-07-11T08:18:01+00:00

    Hello Sam,

    Thank you for responding.

    Please refer to suggestions from gagua replied on October 28, 2013 and check if it helps.

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/print-spooler-does-not-start-at-windows-restart/26334567-f970-4f9f-acb1-872df550a32b

    Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

    I hope this information will be useful.

    Thank you

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-07-11T06:34:34+00:00

    Thanks Ratandeep,

    The rpc endpoint mapper is back and running! Good on you.

    The HTTP however still did not appear (I applied the formula you gave a second time just to be sure) and the LPD and Print Spooler still do not start automatically.

    Thanks

    Sam

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-07-10T12:54:33+00:00

    Hello Sam,

    Thank you for the reply.

    Now, you may try rebuilding RPC endpoint mapper service and check. Please follow these steps:

    a. Press Windows + R keys, type notepad in run window and press Enter.

    b. In notepad, copy and paste the following:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcEptMapper]

    "DisplayName"="@%windir%\system32\RpcEpMap.dll,-1001"

    "ErrorControl"=dword:00000001

    "Group"="COM Infrastructure"

    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

      6b,00,20,00,52,00,50,00,43,00,53,00,53,00,00,00

    "Start"=dword:00000002

    "Type"=dword:00000020

    "Description"="@%windir%\system32\RpcEpMap.dll,-1002"

    "ObjectName"="NT AUTHORITY\NetworkService"

    "ServiceSidType"=dword:00000001

    "RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\

      00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\

      67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\

      00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\

      00,00,53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,47,00,6c,00,6f,00,62,\

      00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,\

      00,00

    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\

      00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcEptMapper\Parameters]

    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

      00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

      52,00,70,00,63,00,45,00,70,00,4d,00,61,00,70,00,2e,00,64,00,6c,00,6c,00,00,\

      00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RpcEptMapper\Security]

    "Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\

      00,1c,00,01,00,00,00,02,80,14,00,ff,00,0f,00,01,01,00,00,00,00,00,01,00,00,\

      00,00,02,00,60,00,04,00,00,00,00,00,14,00,85,00,02,00,01,01,00,00,00,00,00,\

      05,0b,00,00,00,00,00,14,00,ff,00,0e,00,01,01,00,00,00,00,00,05,12,00,00,00,\

      00,00,18,00,fd,00,0e,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\

      00,18,00,95,00,00,00,01,02,00,00,00,00,00,05,20,00,00,00,21,02,00,00,01,01,\

      00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

    c. Save the file as .reg file on the desktop.

    d. Right click .reg file and select run as administrator.

    e. Click yes, when message prompts.

    Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    http://support.microsoft.com/kb/322756

    I hope this helps.

    Thank you

    Was this answer helpful?

    0 comments