Unable to install KB2919355 -Error codes 0246007 , 8024000B , 80073712 , 80070002

Anonymous
2014-04-24T04:42:16+00:00

Original title: recurring error on windows 8.1 update

i have been trying to update my current windows 8.1 to windows 8.1 update but run to so many errors namely 80246007 , 8024000B ,  80073712 , 80070002 i tried doing the dism.exe thing from the command line but the error just keeps coming back also i followed this http://www.microsoft.com/en-us/download/details.aspx?id=42335 to isolate which KB is the error coming from (KB2919355)

i also tried manual install but the same error i am pretty much frustrated and there is the threat that if you don't update to windows 8.1 update you wont receive future patches ironically you can't install the update

any help will do

thank you

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-04-30T18:17:34+00:00

    Hi..I am having exactly the same problem. I have tried everything that you have suggested. In the latest Command Prompt suggestion..all goes well until the two ren statements..these do not execute, I get an "Access Denied" error for both..I am running the Command Prompt as Administrator..

    Later: I just re-ran the Command Prompt suggestion again:

    1: net Stop msiserver gave a message "The Windows Installer Service is not started

    2: ren C:\Windows\System32\catroot2 catroot2.oldnow says that it can't locate this file.

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  2. Anonymous
    2014-04-30T11:13:31+00:00

    Hi,

    Yes, you have to enter the commands one by one. Please update the issue status once you go through the precious response suggestion.

    Thank you.

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  3. Anonymous
    2014-04-30T11:07:28+00:00

    shall i enter these command one by one?i will be back my machine is at my office tommorow will be the labor day till then thank you for the help hope the update will work

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  4. Anonymous
    2014-04-30T10:55:33+00:00

    Hi,

    Refer to these steps and check. These will help you reset Windows update component, this might help you in fixing the issue.

    a. Press “Windows Key + Q” button from the keyboard.

    b. Type “Command Prompt” without quotes in the search box.

    c. On the left pane, right click on the “Command Prompt” option and select “Run as Administrator”.

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    pause

    d) Wait for the process to complete.

    e) Close the Command Prompt and restart the computer.

    Now, go to Windows Update and try installing the updates. Check if it helps

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  5. Anonymous
    2014-04-30T07:56:21+00:00

    i also tried sfc /scannow then installed the update but after restart tge screen message sats we coudnt install the update undoing update

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