Unable to install KB2919355 -Error codes 0246007 , 8024000B , 80073712 , 80070002

Anonymous
2014-04-24T04:42:16+00:00

Original title: recurring error on windows 8.1 update

i have been trying to update my current windows 8.1 to windows 8.1 update but run to so many errors namely 80246007 , 8024000B ,  80073712 , 80070002 i tried doing the dism.exe thing from the command line but the error just keeps coming back also i followed this http://www.microsoft.com/en-us/download/details.aspx?id=42335 to isolate which KB is the error coming from (KB2919355)

i also tried manual install but the same error i am pretty much frustrated and there is the threat that if you don't update to windows 8.1 update you wont receive future patches ironically you can't install the update

any help will do

thank you

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-04-30T11:13:31+00:00

    Hi,

    Yes, you have to enter the commands one by one. Please update the issue status once you go through the precious response suggestion.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-30T11:07:28+00:00

    shall i enter these command one by one?i will be back my machine is at my office tommorow will be the labor day till then thank you for the help hope the update will work

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-30T10:55:33+00:00

    Hi,

    Refer to these steps and check. These will help you reset Windows update component, this might help you in fixing the issue.

    a. Press “Windows Key + Q” button from the keyboard.

    b. Type “Command Prompt” without quotes in the search box.

    c. On the left pane, right click on the “Command Prompt” option and select “Run as Administrator”.

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    pause

    d) Wait for the process to complete.

    e) Close the Command Prompt and restart the computer.

    Now, go to Windows Update and try installing the updates. Check if it helps

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-04-30T07:56:21+00:00

    i also tried sfc /scannow then installed the update but after restart tge screen message sats we coudnt install the update undoing update

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-04-30T07:49:23+00:00

    my machine came pre installed with windows 8 i understand that using the pc reset will revert my machine to windows 8 in doing so will windows 8.1 update be aple to upgrade windows 8 to the current version?

    Was this answer helpful?

    0 comments