System Recovered From a Serious Error

Anonymous

I had the a similar problem about a month ago

http://answers.microsoft.com/en-us/windows/forum/windows\_xp-system/the-system-has-recovered-from-a-serious-error/da1629fc-32e0-4737-a5ff-63bf6003ddb2?page=1&tab=AllReplies

Thought it was fixed with all the great help I got here, but a day or so ago I rebooted and chkdsc came on without me scheduling it, then this morning I found my computer had crashed during the night ..

here's some Info-

Win XP Home 2002 SP III

Computer is getting old, Inter (R) Pentium 4CPU 240 GHz, 1.5 GB Ram

I Mainly use FFox

No idea about IDE drives or SATA drives

I have Avast free and Win Firewall

I have a CD and DVD but hardly ever use them

I don't know if I have a genuine bootable XP installation CD

Computer boots fairly well and fast

here's my System Summary-

OS Name Microsoft Windows XP Home Edition

Version 5.1.2600 Service Pack 3 Build 2600

OS Manufacturer Microsoft Corporation

System Name

System Manufacturer Dell Computer Corporation

System Model Dimension 4600

System Type X86-based PC

Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2394 Mhz

BIOS Version/Date Dell Computer Corporation A07, 11/6/2003

SMBIOS Version 2.3

Windows Directory C:\windows

System Directory C:\windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name

Time Zone Pacific Standard Time

Total Physical Memory 1,536.00 MB

Available Physical Memory 653.13 MB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 3.35 GB

Page File C:\pagefile.sys

My Display Info-

Name NVIDIA GeForce FX 5200

PNP Device ID PCI\VEN_10DE&DEV_0322&SUBSYS_80DF1043&REV_A1\4&1246FE7B&0&0008

Adapter Type GeForce FX 5200, NVIDIA compatible

Adapter Description NVIDIA GeForce FX 5200

Adapter RAM 128.00 MB (134,217,728 bytes)

Installed Drivers nv4_disp.dll

Driver Version 6.14.11.7519

INF File oem36.inf (nv4_NV3x section)

Color Planes 1

Color Table Entries 4294967296

Resolution 1024 x 768 x 60 hertz

Bits/Pixel 32

Memory Address 0xFD000000-0xFEAFFFFF

Memory Address 0xF0000000-0xF7FFFFFF

IRQ Channel IRQ 16

I/O Port 0x000003B0-0x000003BB

I/O Port 0x000003C0-0x000003DF

Memory Address 0xA0000-0xBFFFF

Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.11.7519, 6.25 MB (6,557,408 bytes), 8/3/2004 10:29 PM)

I've been doing MalwareByte and SASpyware scans,

here's my Dump File https://skydrive.live.com/redir?resid=5E9161E0412D6528!164&authkey=!AJ38-Yq\_Q0SoGyY

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43 answers

Anonymous

2013-02-09T19:13:06+00:00
I tried running that memtest86+, burned that Iso file (not clear on what a bootable CD is?) to a CD, left the CD in, but when I restarted nothing happened. Tried rebooting twice.

Did you create the bootable memtest86+ CD with IMGBurn? That's the easiest way to do it IMO.

A bootable CD allows you to boot your PC off the CD (assuming you choose the correct boot option, available after pressing the F12 key IMMEDIATELY after you turn on the PC).

IMGBurn:

http://www.imgburn.com/

** Memtest86+ V4.20 (25/01/2011) **
- Download - Pre-Compiled Bootable ISO (.zip)
(you need to unzip the .zip file to get the .iso file)

Can you confirm that you have a Dell-branded XP Installation CD (for Recovery Console)?

Since all your data is backed up, you can certainly run the Recovery Console (if you have it!).
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Anonymous

2013-02-09T19:16:12+00:00

My last bsod issue, I don't remember what finally solved it ( a driver issue?) but am almost sure it wasn't malware.

Not malware, but I believe we determined it was conflicting anti-malware programs, both running at the same time, no?
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Anonymous

2013-02-09T19:51:50+00:00

OK got the Image Burn, but which option do I use, the first one?

http://s11.photobucket.com/albums/a173/JoeWood\_/Contribute%20II/?action=view&current=ImBurn\_zpsf95a85ce.jpg

So I shut down the computer, then press the F12 right after I turn it on? That's what you mean by "choose the correct boot option"? Do I press and hold, or tap the F12 like going into Safe Mode?

yep that reinstallation CD with SP1 has Dell printed on it.

"Not malware, but I believe we determined it was conflicting anti-malware programs, both running at the same time, no?" Sorry Daavee but I don't remember what it was as most of what we did was over my head.

thanks for working on the weekend :-)
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Anonymous

2013-02-09T20:11:26+00:00

OK got the Image Burn, but which option do I use, the first one?

http://s11.photobucket.com/albums/a173/JoeWood\_/Contribute%20II/?action=view&current=ImBurn\_zpsf95a85ce.jpg

Yes.

> So I shut down the computer, then press the F12 right after I turn it on? That's what you mean by "choose the correct boot option"? Do I press and hold, or tap the F12 like going into Safe Mode?

Yes. Tap it several times IMMEDIATELY after powering on PC BEFORE Windows even has a chance to start.

> yep that reinstallation CD with SP1 has Dell printed on it.

Good. You can boot off that CD, run Recovery Console, and run the chkdsk /r command to clear the dirty bit, per the directions already provided.
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Anonymous

2013-02-09T21:35:43+00:00

Ok the ram test takes overnight it says. In the morning I assume I'll save a Log of the results?

How long will the recovery console and chkdsc /r take?

What if I mess up a step, should I shut down, restart, then reboot again?

I better print out those instructions!

If I do mess something up and can't restart my computer is there anyone I can call for help? :-)
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