System Recovered From a Serious Error

Anonymous
2013-02-08T02:49:55+00:00

I had the a similar problem about a month ago

http://answers.microsoft.com/en-us/windows/forum/windows\_xp-system/the-system-has-recovered-from-a-serious-error/da1629fc-32e0-4737-a5ff-63bf6003ddb2?page=1&tab=AllReplies

Thought it was fixed with all the great help I got here, but a day or so ago I rebooted and chkdsc came on without me scheduling it, then this morning I found my computer had crashed during the night ..

here's some Info-

Win XP Home 2002 SP III

Computer is getting old, Inter (R) Pentium 4CPU 240 GHz, 1.5 GB Ram

I Mainly use FFox

No idea about IDE drives or SATA drives

I have Avast free and Win Firewall

I have a CD and DVD but hardly ever use them

I don't know if I have a genuine bootable XP installation CD

Computer boots fairly well and fast

here's my System Summary-

OS Name    Microsoft Windows XP Home Edition

Version    5.1.2600 Service Pack 3 Build 2600

OS Manufacturer    Microsoft Corporation

System Name   

System Manufacturer    Dell Computer Corporation

System Model    Dimension 4600

System Type    X86-based PC

Processor    x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2394 Mhz

BIOS Version/Date    Dell Computer Corporation A07, 11/6/2003

SMBIOS Version    2.3

Windows Directory    C:\windows

System Directory    C:\windows\system32

Boot Device    \Device\HarddiskVolume1

Locale    United States

Hardware Abstraction Layer    Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name   

Time Zone    Pacific Standard Time

Total Physical Memory    1,536.00 MB

Available Physical Memory    653.13 MB

Total Virtual Memory    2.00 GB

Available Virtual Memory    1.96 GB

Page File Space    3.35 GB

Page File    C:\pagefile.sys

My Display Info-

Name    NVIDIA GeForce FX 5200

PNP Device ID    PCI\VEN_10DE&DEV_0322&SUBSYS_80DF1043&REV_A1\4&1246FE7B&0&0008

Adapter Type    GeForce FX 5200, NVIDIA compatible

Adapter Description    NVIDIA GeForce FX 5200

Adapter RAM    128.00 MB (134,217,728 bytes)

Installed Drivers    nv4_disp.dll

Driver Version    6.14.11.7519

INF File    oem36.inf (nv4_NV3x section)

Color Planes    1

Color Table Entries    4294967296

Resolution    1024 x 768 x 60 hertz

Bits/Pixel    32

Memory Address    0xFD000000-0xFEAFFFFF

Memory Address    0xF0000000-0xF7FFFFFF

IRQ Channel    IRQ 16

I/O Port    0x000003B0-0x000003BB

I/O Port    0x000003C0-0x000003DF

Memory Address    0xA0000-0xBFFFF

Driver    c:\windows\system32\drivers\nv4_mini.sys (6.14.11.7519, 6.25 MB (6,557,408 bytes), 8/3/2004 10:29 PM)

I've been doing MalwareByte and SASpyware scans,

here's my Dump File https://skydrive.live.com/redir?resid=5E9161E0412D6528!164&authkey=!AJ38-Yq\_Q0SoGyY

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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43 answers

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  1. Anonymous
    2013-02-09T17:01:57+00:00

    Should I still run run 'once in Recovery Console' ? I do have an operating system reinstallation CD with SP I. I'm a bit apprehensive about doing it but will if it'll help.

    I've never used the windows media player. Went and checked and it is up to date.

    looked again in MInidump but I only see that one file in there.

    no idea why I have UPH Cleanup, should I remove it? I do have Win Debugging Tools, vaguely remember installing it but forget why.

    I tried running that memtest86+, burned that Iso file (not clear on what a bootable CD is?) to a CD, left the CD in, but when I restarted nothing happened. Tried rebooting twice.

    My last bsod issue, I don't remember what finally solved it ( a driver issue?) but am almost sure it wasn't malware. I regularly do scans and did a bunch when you all requested it, nothing found. Yesterday did more SASpyware, malwarebyte, and spybot scans as well as an Avast scan. Also scanned with Housecall, and ESET online scanner. Nobody found anything.

    About backing up data,I have carbonite, and also have acronis true image home 11, wish I could create a mirror / clone whatever of my system but have never figured out how to do it. I have a big external HD for this.

    I had a new HD installed a few years ago after the original one failed. Isn't there a program that will monitor my HD? I vaguely remember having one called Hard Drive health?

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  2. Anonymous
    2013-02-09T12:13:04+00:00

    Great post! I had Windows Debugging installed on my other hard drive. Unfortunately, I messed up the PCB board with a real stupid move not so long ago ( that's what happens when you get into too big of a hurry) and lost the drive until I replace the board (soon hopefully). :-)

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  3. Anonymous
    2013-02-09T07:44:09+00:00

    Maybe :-),

    I like BSV just fine, but when I suggest it, I include a disclaimer:

    BlueScreenView tries to locate the right driver or module that caused the blue screen by looking inside the crash stack. However, be aware that the driver detection mechanism is not 100% accurate, and you should also look in the lower pane, that display all drivers/modules found in the stack.

    Sometimes BlueScreenView will implicate XP files as the cause of the crash (ntoskrnl.exe, win32k.sys, hal.dll, etc.) but they are probably not the real cause of the crash (BSV does the best it can) and you need to look at some other crash dumps or use the Windows debugging tools to dig a little deeper into the crash dump to find the real cause.

    Even WhoCrashed says:

    Possibly this problem is caused by another driver that cannot be identified at this time.

    Using the Windows debugging tools, it says:

    Debugging Details:


    BUGCHECK_STR:  0x1a_4128b

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  DRIVER_FAULT

    PROCESS_NAME:  wmpnetwk.exe

    LAST_CONTROL_TRANSFER:  from 80525171 to 805338be

    STACK_TEXT: 

    b9d54b9c 80525171 0000001a 0004128b 006d1201 nt!KeBugCheckEx+0x1b

    b9d54bd0 804e71b8 0000062e 00001b18 006d1201 nt!MiSwapWslEntries+0x157

    b9d54bfc 804e9138 b9d54c28 c050a2fc 89a4ea28 nt!MiUpdateWsle+0x159

    b9d54c20 804e99ac 00001b18 c01f2200 81d9a190 nt!MiAddValidPageToWorkingSet+0x99

    b9d54c50 804e98b4 00000000 7c880b0f c01f2200 nt!MiCompleteProtoPteFault+0x167

    b9d54c80 804e92b7 00000000 7c880b0f c01f2200 nt!MiResolveProtoPteFault+0x17d

    b9d54cfc 804e9036 00000000 7c880b0f c01f2200 nt!MiDispatchFault+0x13b

    b9d54d4c 804e172b 00000000 7c880b0f 01000001 nt!MmAccessFault+0xc09

    b9d54d4c 7c880b0f 00000000 7c880b0f 01000001 nt!KiTrap0E+0xcc

    WARNING: Frame IP not in any known module. Following frames may be wrong.

    00c4fb20 00000000 00000000 00000000 00000000 0x7c880b0f

    STACK_COMMAND:  kb

    FOLLOWUP_IP:

    nt!MiSwapWslEntries+157

    80525171 8b4d10          mov     ecx,dword ptr [ebp+10h]

    SYMBOL_STACK_INDEX:  1

    SYMBOL_NAME:  nt!MiSwapWslEntries+157

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP:  50338d20

    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  0x1a_4128b_nt!MiSwapWslEntries+157

    BUCKET_ID:  0x1a_4128b_nt!MiSwapWslEntries+157

    Followup: MachineOwner


    I will use BSV first usually, then if it implicates an XP file like hal.dll, ntoskrnl.exe, win32k.sys or whatever else it says about XP files, I just don't believe it and I will use the Windows debugger.

    Even if BSV says it is some other file that you recognize as third party, I still use the debugger since I can get more information about the crash and other system information (like system make and model, etc.) and if there is a third party file, you can also usually get the version of the file and other things.

    If we get more crash dumps, and they keep pointing to the same thing, we can look more closely at that.

    I have BSV in my minidump folder and made a little batch file that runs the Windows debugger in there too, so I just copy the crash dumps to look at in my minidump folder, run BSV and see what it has to say, then run the batch file that launches the debugger (I am so lazy) and see what I can see in that.

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  4. Anonymous
    2013-02-09T00:39:56+00:00

    Finally, let me elaborate a little on the loss of data after running check disk. The data is not actually lost per se. The files are all placed into a folder with each having a chk file extension. There are software now which detects the original format then converts it back. A lot of trouble for a circumstance which can be easily avoided. 

     Interesting! I didn't know that.

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  5. Anonymous
    2013-02-09T00:31:44+00:00

    IIRC (and I might not be!), I recall a series of issues, including conflicting AV programs AND OP's graphics driver.

    The OP did have an issue with his graphics driver. However, it was not the cause of a BSOD. Since this issue is about BSODs I made the comment I did above. Regardless, the OP's primary issue in his previous thread was malware.

    Finally, let me elaborate a little on the loss of data after running check disk. The data is not actually lost per se. The files are all placed into a folder with each having a chk file extension. There are software now which detects the original format then converts it back. A lot of trouble for a circumstance which can be easily avoided.

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