Windows Update Failure - Hewlett-Packard - Imaging, Other hardware - Null Print - HP Photosmart 7520 series

Anonymous

I’m running Windows 7 Home Premium. I’ve never had any problems with Windows update until recently. I have a problem with one update: "Hewlett-Packard - Imaging, Other hardware - Null Print - HP Photosmart 7520 series". Any ideas why this Windows update installation fails?

Thanks,

Tom

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Anonymous

Tom,

Pləase double-check that error number.

If the Component-Based Servicing (CBS) manifest is corrupted, you might receive a Error code: 0x80070490

<<http://support.microsoft.com/kb/958044>>

UTC/GMT is 00:08 on Sunday, January 06, 2013

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Anonymous

2013-01-05T23:58:10+00:00

Tom

Please recheck the error code.

Please upload and share copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.
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Anonymous

2013-01-05T23:12:41+00:00

Hi Gerry,

The error code is 80010490.

Thanks for the quick reply.

Tom

Northbrook, IL USA

(north of Chicago)
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Anonymous

2013-01-05T22:52:29+00:00

Please select Start, All Programs, Windows Update, View Update History, double click the failed update and post the Failure Code.
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