Windows Update KB2670838 may affect Windows Live Mail on Windows 7

Anonymous
2013-02-28T20:11:13+00:00

On 26 February, an update called a platform update was released through Windows Update to coincide with the release of Internet Explorer 10 for Windows 7.  IE10 requires this update, which 'improves the features and performance' of a number of display components. Some users have found that the update affects the display of Windows Live Mail. Other problems ranging from blank screen in Resource Manager to Blue Screen of Death have been reported by users who found that the problem went away if the update was uninstalled.

Here is one user's screenshot:

If you are seeing this problem with Windows Live Mail, the first thing to do is to check with your graphics card/computer manufacturer for updated display drivers. If you're already using the latest, you may have to uninstall the update until a remedy is found. To do so, open Windows Update in Control Panel and click on Installed updates in the bottom left-hand corner. Locate the update, select it and click Uninstall. If this update was installed along with IE10, IE10 will also be uninstalled. If you have automatic updates configured, you should hide the update so it doesn't install again.

It might be helpful to the product team if those affected posted a reply to this thread explaining the symptoms and giving the make and model of their computer and its graphics card.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-03-30T22:56:50+00:00

    Len, you'll see that your original post starting with *I have a self build with the following spec:*appears in chronological order in this thread just ahead of my response. It's all automatic; each post has a unique ID, so any link you have to it will find it wherever it may have been moved to. If you receive a notification of this post by email, clicking either the thread title or the Click here to go to the thread link, you'll find yourself at the top of this thread.

    You can find all threads that you've posted in by signing in to the forums using the link in the top right-hand corner of the page, then clicking your display name wherever you see it. Click on All threads on your profile page.

    Sorry if I confused you. As you can see, we're no closer to a solution yet.

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  2. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2013-03-31T02:15:37+00:00

    You can always find your threads by opening your profile and selecting "My Questions."

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  3. Anonymous
    2013-03-31T19:20:27+00:00

    I have had this exact problem.  Is there any news on when this will be fixed?  I would like to use IE 10 but am stuck on IE 9 because of this incompatibility with Windows Update KB267083 and IE 10.  Please let me know what I need to do so I can be aware of actually allowing these updates on my system, I take it there will be another KB fix to fix the fix, right?

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  4. Anonymous
    2013-04-01T00:27:49+00:00

    Don't see my system listed here and I'm have the same problem.

    My system specs are

    Phenom II X6 1090T

    4 Gig Ram

    MSI 790FX-GD70 Mainboard

    2 Radeon HD4770's running in crossfire

    Win 7 Pro 64 Bit

    Was able to get IE 10 and the update to run but lost WLM and photo gallery. Had to roll back to get WLM and photos to work again. Was able to briefly try IE 10 and noticed a big difference in speed and want it back. Please fix this

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  5. Anonymous
    2013-04-09T04:35:59+00:00

    Hi everyone,

    We apologize for the inconvenience that this may have caused you. The issue with the KB267083 update is currently being worked on by Microsoft. We don't have any estimated time on when this will be resolved. For more information, please refer to this article:

    A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

    Let us know if you have more questions.

    Thank you.

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