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On 26 February, an update called a platform update was released through Windows Update to coincide with the release of Internet Explorer 10 for Windows 7. IE10 requires this update, which 'improves the features and performance' of a number of display components. Some users have found that the update affects the display of Windows Live Mail. Other problems ranging from blank screen in Resource Manager to Blue Screen of Death have been reported by users who found that the problem went away if the update was uninstalled.
Here is one user's screenshot:
If you are seeing this problem with Windows Live Mail, the first thing to do is to check with your graphics card/computer manufacturer for updated display drivers. If you're already using the latest, you may have to uninstall the update until a remedy is found. To do so, open Windows Update in Control Panel and click on Installed updates in the bottom left-hand corner. Locate the update, select it and click Uninstall. If this update was installed along with IE10, IE10 will also be uninstalled. If you have automatic updates configured, you should hide the update so it doesn't install again.
It might be helpful to the product team if those affected posted a reply to this thread explaining the symptoms and giving the make and model of their computer and its graphics card.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Kevin,
Thanks for posting in this thread. We have re-escalated this issue to our support specialist for further investigation. We will provide you with any updates once we hear from them.
We appreciate your patience regarding this matter.
Regards.
Has there been any progress on this? I don't want to uninstall the update as I want to stick with IE 10. The only problem I experience though is the WLM black screen that happens every now and then. So I just live with restarting it when it happens.
The update has only caused this problem for me. I also have Firefox on the system and that's OK.
Hi Blenchi88,
I'm sorry for the late response. Does the issue still persists after the new update?
@¡Firedog,
Thank you for always helping out.
Regards,
Ron
that was the first thing I tried when I saw the problem.
Sorry, what was the first thing? Uninstalling then re-installing KB2670838?
By the way, also Firefox was affected and didn't work after updating.
Yes, that's been reported often in other forums.
that was the first thing I tried when I saw the problem.
Thought "maybe the Windows mail is corrupt". So, I decided to remove and reinstall it.
Didn't work thou. Rolled back the update that caused the problem and went on without IE10.
By the way, also Firefox was affected and didn't work after updating.
