This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
On 26 February, an update called a platform update was released through Windows Update to coincide with the release of Internet Explorer 10 for Windows 7. IE10 requires this update, which 'improves the features and performance' of a number of display components. Some users have found that the update affects the display of Windows Live Mail. Other problems ranging from blank screen in Resource Manager to Blue Screen of Death have been reported by users who found that the problem went away if the update was uninstalled.
Here is one user's screenshot:
If you are seeing this problem with Windows Live Mail, the first thing to do is to check with your graphics card/computer manufacturer for updated display drivers. If you're already using the latest, you may have to uninstall the update until a remedy is found. To do so, open Windows Update in Control Panel and click on Installed updates in the bottom left-hand corner. Locate the update, select it and click Uninstall. If this update was installed along with IE10, IE10 will also be uninstalled. If you have automatic updates configured, you should hide the update so it doesn't install again.
It might be helpful to the product team if those affected posted a reply to this thread explaining the symptoms and giving the make and model of their computer and its graphics card.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
PS You'll note that I've moved your post to a different thread in a different forum where I'm trying to collate reports like yours
¡Firedog states that he has 'moved your post (21 March) to a different thread in a different forum' but it is not clear what forum/thread. I wish to know so I can follow progress and note when a fix is found as I wish to benefit from IE10 as soon as it's fixed!
Sorry, I'm not sure what thread you've moved my post dated 21 March to! Please let me know. Thanks.
Hi Noel,
Thank you for providing us these information about the KB2670838. Unfortunately, we can't determine if this is automatically being reported by Windows Error Reporting. Our support specialists suggested you to contact the Windows support on the Windows forum to confirm this. Rest assured, we will still monitor this issue.
Thanks.
@ModeratorsCan you please find out whether these faults (WLMail display anomalies, crashes and failure to start) are reported automatically by WER and/or OCA, or should you be finding a way of making sure that those responsible for KB2670838 get the details being supplied in this and other threads by users? Please let us know so these users can prepare their machines properly for IE10.
Thank you.
Windows Live Mail (client) failed to load when KB2670838 was installed. ... Again, when IE10 was installed Windows Live Mail (client) failed to load - uninstalling ... fixed the problem.
You can't have IE10 without having the platform update (KB2670838). So your two symptoms are those of the same disease. You'll note that this is the second case of GeForce cards having problems with this update. Perhaps nVidia will speed up their updating to deal with them.
PS You'll note that I've moved your post to a different thread in a different forum where I'm trying to collate reports like yours
