The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Anonymous
2013-01-03T13:20:48+00:00

Hello all,

I recently upgraded my friends laptop from Windows 7 to Windows 8.

The laptop is a CQ60-XXXX series Compaq. She is indicating that now after the machine enters sleep mode it won't come out. It acts like it is... but it never resumes. A hard reset is required. I used remote assistance pulled the logs and I am seeing this..

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          1/1/2013 1:02:30 PM

Event ID:      137

Task Category: None

Level:         Error

Keywords:      (4)

User:          N/A

Computer:      Bethlaptop

Description:

The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Event Xml:

< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>137</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000004</Keywords>

    <TimeCreated SystemTime="2013-01-01T18:02:30.493069300Z" />

    <EventRecordID>808</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="2556" />

    <Channel>System</Channel>

    <Computer>Bethlaptop</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="SleepState">4</Data>

  </EventData>

< /Event>

I have tried HP's website... BIOS was flashed last time I worked on the Machine. I was thinking maybe video drivers... It has the Intel Express 4 Graphics. Windows 8 installed them an Intel's website doesn't seem to offer a separate Windows 8 Driver for this chipset...

UGH! Any advice?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

60 answers

Sort by: Oldest
  1. Anonymous
    2015-08-11T07:49:13+00:00

    ASUS M5A99FX

    Samsung SSD 840

    AMD FX-6100

    NVIDIA GTX 750

    This error, sleep crash, is driving me crazy. Now running Windows 10 and still a problem with resuming from deep sleep. tried lots of fixes to no avail... 

    Is it a possible power supply issue or even my very old house electrical not being able to provide power; I often get this error alongside a Kernal-Power error in the logs. And at times I get a memory write error at shutdown. I feel like this thread is getting really close to the solution and want to prod it along.

    If this is a hardware problem it seems like Windows would, on the spot, see it and alert and/or fix. If its a Windows software issue and so many people have the same I don't understand how there is no solution as of yet.

    There has to be a true fix (disabling sleep and hibernate is not it).

    i

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-08-11T14:31:27+00:00

    what type of crashes are you getting? .. this error doesn't cause any noticeable issues other than the one error in the logs every time your system wakes from sleep or hibernate.

    Your crashing may have to do with something else. I had major issues with sleep on my system. It turned out to be my Ceton InfiniTV card. I was able to finally determine the issue and stop the system from crashing when in sleep "or coming out of sleep".

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-09-04T13:39:23+00:00

    Thanks for your posting. Interesting. I am guessing too that this is not a serious "error". I am guessing also your summary of the history of the "problem" and Microsoft's unwillingness or inability to do anything about it just about nails it.

    Steve

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-09-29T10:59:01+00:00

    This is a general reply to everyone who's contributed to this thread.

    To me "system firmware" in the logged error message means the BIOS, so not sure blaming MS will help as typically hardware manufacturers together with their BIOS partners are responsible for ensuring the BIOS works correctly.

    I'm seeing this error logged on a fairly old Toshiba Satellite L300-25H (Intel T6200 processor) that's been upgraded with a Kingston 120GB SSD and Windows 8.1. This machine doesn't support IRST (Intel Rapid Start Technology) so that solution doesn't apply in this case.

    I doubt I could get Toshiba to update their BIOS for such an old machine (it's a long since discontinued model), so looks like will have to find a workaround...

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-09-29T14:06:12+00:00

    Yes ... of course .. it has to do with your hardware ... that's why so many people with completely different hardware are having this problem.... that's why it has happened to me with several different hardware combinations including different motherboards, different video cards and different drives.... that's why it can happen with Intel and AMD motherboards from all major motherboard manufacturers...desktops and laptops.

    Sorry, this is not hardware related and this issue has been around for at least 10 years, in my research of this problem, I have seen complaints about it from people using Vista. I have had this issue (or first noticed it) since Windows7 (and again my hardware has changed over those years and the problem persisted) 

    My old system that had this issue with Windows shows no issues, no errors at all with sleep modes in Linux. Linux's sleep states all work fine with no logged errors so the hardware is fine.

    Chances are, since this doesn't seem to effect the actual computer's performance, it's most likely some mis-triggered, generic information that is poorly worded or has nothing to do with the actual situation like a lot of other messages the log files spit out. As I said before, Microsoft just needs to go in and remove this trigger from being logged since they can't figure out what is causing it for so many years and it doesn't really effect the computer's functionality.

    The only "work around" is to ignore it and try not to get annoyed that you have to skip over them to see any real issues. At least the logs are set to a size  and wont get "too big" with all the unnecessary errors.

    Was this answer helpful?

    0 comments No comments