The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Anonymous
2013-01-03T13:20:48+00:00

Hello all,

I recently upgraded my friends laptop from Windows 7 to Windows 8.

The laptop is a CQ60-XXXX series Compaq. She is indicating that now after the machine enters sleep mode it won't come out. It acts like it is... but it never resumes. A hard reset is required. I used remote assistance pulled the logs and I am seeing this..

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          1/1/2013 1:02:30 PM

Event ID:      137

Task Category: None

Level:         Error

Keywords:      (4)

User:          N/A

Computer:      Bethlaptop

Description:

The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Event Xml:

< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>137</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000004</Keywords>

    <TimeCreated SystemTime="2013-01-01T18:02:30.493069300Z" />

    <EventRecordID>808</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="2556" />

    <Channel>System</Channel>

    <Computer>Bethlaptop</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="SleepState">4</Data>

  </EventData>

< /Event>

I have tried HP's website... BIOS was flashed last time I worked on the Machine. I was thinking maybe video drivers... It has the Intel Express 4 Graphics. Windows 8 installed them an Intel's website doesn't seem to offer a separate Windows 8 Driver for this chipset...

UGH! Any advice?

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-04-27T16:05:48+00:00

    I have this Error too. I get it moment I put it to sleep. I've tried clean install win8 many times with different bios and drivers. I've disable hybrid-sleep, hibernate and fastboot. Intel Rapid start isn't enable. Is there a way to diagnose the cause? Anyone with this problem please post your system spec. I also have Event id 13 APCI from time to time.

    My mobo is Asus p8z77v-pro z77 chipset

    CPU: 3570k

    Ram: 16gb

    Sound card: PCI creative x-fi

    OS: Win8 pro x64

    Samsung 830 SSD

    Drivers:

    Intel chipset 9.4.0.1017

    Intel Rapid storage 12.5.0.1066

    Intel Display HD graphics 4000 - 9.18.10.3071

    BIOS: v1908

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  3. Anonymous
    2013-07-23T11:53:30+00:00

    I'm having this issue to, apart from mine says S5 instead of S4,  It's only been since installing Windows 8.    

    If I leave my PC, when I return I move the mouse and the monitor light comes on, the backlight for the screen comes on but it says "no signal",  if I press the on/off button on the tower then Windows will shut down (unless I have unsaved documents open)

    I've tried all of the above suggestions but I still get the problem.

    Do we all have a SSD ????

    ASUS M5A99X EVO R2.0 Latest bios

    AMD FX 8350 Eight-Core CPU

    ASUS AMD Radeon 7850 Tried the latest and the beta from ATI website, and the one from Windows update.

    Mushkin 240GB SSD

    32GB Corsair Vengeance RAM

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  5. Anonymous
    2013-08-30T15:19:14+00:00

     

    Considering the age of the thread and to avoid confusion, I would recommend creating a new thread so that the community can focus on that thread. Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

    http://support.microsoft.com/kb/555375

    Mr. Kumar [support engineer],

    If you feel that the original Question has been confused by a multitude of voices; please say so. At least try to re-direct the thread. Your suggestion to begin a new Thread for the Question simply adds to the confusion And avoids addressing the original Question.

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