I cant get system properties by any method

1. How to post a screenshot, you can get a skydrive account free, and use the same logon info that you use for this forum.

a. how to take a screenshot:

http://windows.microsoft.com/en-US/windows-xp/help/setup/take-a-screen-shot

when you save the picture, save as .jpg.

b. once you have your screenshot saved, edit it with paint or open with Microsoft picture manager to crop or edit, save it and then you can upload it to your skydrive account.

c. in skydrive click upload, either drop pix in box or browse your pc for pix. it will show progress for uploading, when done, you want to right click picture and choose sharing, in sharing choose get a link, and then make public, so either any one can see it.  You would then post that link into your reply and your screenshot can be viewed.

d. or you can right click on picture, choose view original, when original pops up choose copy, and then you can paste into your reply. :)

MBAM and SAS do not need to be uninstalled, as long as you run them as on demand scanners and not in real time, there should only be one real time antivirus. There are no removal tools for these as they can be uninstalled through Add/Remove in the control panel.

AVG, am not sure about that message, but reboot twice and see if AVG has finally been uninstalled, if not do a search for AVG on your pc and delete manually what you find and reboot again.

Event viewer.

go to start, control panel, Administrative Tools, Event viewer.

when event viewer opens up on the left hand side you will see several directories, you want to click on Applications.

In applications you want to double click on Winlogon, this is your report for checkdisk

if any errors were found and fix, then run checkdisk again until no errors are found and 0 bytes are in bad sectors.

Note: if any bad sectors were found windows will try to recover data and move to a good spot on drive, there is a potential for data loss.

run checkdisk say once a month as part of your regular maintenance schedule.

please update as to where you are now, with all these instructions. :)

Sorry had to send this separately as message was to long.

Sorry tried to cut and paste the dialog box but it wont have it.

The dialog box says:

This application will remove AVG from your computer.  It can require more than one reboot during the cleaning process and it requires to be restarted from the local drive.

Then there are 2 buttons YES and No

When I click yes nothing happens

Also there is like a cmd box appears with this mesage:

AvgRemover 2012.0.5

2013-05-22 08:04:49,187 Info AvgRemover 2012.0.5

2013-05-22 08:04:49,359 INFO Command line: “c:\Documents and settings\Phil\My Documents\Downloads\avg_remover_stf_x86_2013_2706.exe”

2013-05-22 08:04:49,359 WARN AvgDir param empty

2013-05-22 08:04:49,359 WARN AvgDir param empty, but remover found AvgDataDir at ‘C:\Documents and settings\All Users\applications Data\AVG9, use this path as default.

Regards

Phil

Hiya Elizabeth,

Apart from Zone Alarm the only other anti virus I have had is AVG.  I have downloaded a removal tool and when I click run A message comes up

Apart from that I have the MBAM and SAS that I downloaded the other day. 

I have done the chkdsk and there are 23 errors in the application.

I dont know whether I am out of my depth here I am trying to follow the instruction but unsure if I am now doing thing right as I cant find winlogon anywhere.  Also do I have to remove MBAM and SAS before I uninstall MSE and are there removal tools for them.

Regards

Phil

Okay, now have you read the installation checklist?

I would ensure that you have run the removal tools for any previously installed antivirus' and then uninstall and reinstall MSE.

Plus I want you to run checkdisk, this is better from the recovery console, but can be run from within windows

go to start, run, type in cmd

in cmd type in chkdsk c: /r and press enter

type Y and press enter

type exit and press enter, and then restart your pc, this is a lengthy process and percentages will appear to fluctuate, this is normal, allow to finish, view report in event viewer

go to start, run, type in eventvwr.msc, applications, winlogon, if any errors have been found then run again until no errors have been found, reboot and check to see if you can get system properties now.

Hiya Tricky,

Sorry was so eager to delete the threats didnt think to coy them but when I rerun them if there are any will write the down and report back

Regards

Phil