I get error 9C59 when updating Internet Explorer 10 for Windows 7 for x64-based Systems

Anonymous

Internet Explorer 10 for Windows 7 for x64-based Systems

Installation date: ‎7/‎4/‎2013 12:57 PM

Installation status: Failed

Error details: Code 80070002

Update type: Important

Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2836942)

Installation date: ‎7/‎3/‎2013 2:08 PM

Installation status: Failed

Error details: Code 800706BA

Update type: Recommended

I am getting a lot of Failed notices, what is happening that a lot is not updating please help.

your assistance with this is greatly appreciated.

Thank you

Lidia

******@yahoo.com

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Thanks Brian, although your steps didn't work for me, they set me along the right path to solving my problem. I was getting the same error in the IE11 install log:

"Neutral package installation failed (exit code = 0x00003715 (14101))"

I performed the 'mklink /D c:\Windows\SysNative c:\Windows\system32' in an elevated Command Prompt as you advised. But I had to do a few more bits for it to work for me.

Run the IE11 installer and wait until it gets to the 'Install Internet Explorer 11' prompt. Do not close this window.
Go into 'C:\Windows\temp' and look for the most recently created folder with 'IE' at the beginning of it's name. E.g. 'IE1CF18.tmp'.
Go into that folder and verify that you can see the following two .cab files; 'IE11-neutral.Downloaded.cab' and 'IE11-neutral.Extracted.cab'. If you do, then carry onto the next step. If you don't, then go back a level and try one of the other similarly named folders.
Use that folder name to create the path for the .cab files to be installed from. E.g.: C:\Windows\temp\IE1CF18.tmp
Now, substituting my example path with the one you determined in the last step, run an elevated Command Prompt and enter the following commands in the order listed:
- dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Extracted.cab /quiet /norestart
- dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
When done, return to the 'Install Internet Explorer 11' prompt and click 'Install'. With a bit of luck it should successfully install.

Like I say, this worked for me, so I hope it will help someone else out.

Oz :)

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Answer accepted by question author

Anonymous

Hi Lidia,

You may not be able to able to update to Internet Explorer 10 if your computer does not meet the prerequisites to install Internet Explorer.

I would suggest you to see the following link for the prerequisites of Windows 7.

How to obtain prerequisite updates for Internet Explorer 10 for Windows 7 that fail to install

http://support.microsoft.com/kb/2818833

Regarding other Windows update issues, follow these methods.

Method 1: Run the fix-it from the following link.

You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

http://support.microsoft.com/kb/910336

If the above method does not work, go to next method.

Method 2: Perform clean boot and install updates.

Clean boot will help us identify if any third party applications or startup items are causing the issue.

To do this, follow steps from this link:

http://support.microsoft.com/kb/929135

NOTE: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with clean boot”.

If the above method does not work, go to next method.

Method 3: Run S ystem Update Readiness Tool and install updates.

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

http://support.microsoft.com/kb/947821

Hope this helps and do let us know if you need any assistance in the future regarding Windows. We will be glad to help.

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Answer accepted by question author

Anonymous

Lidia

Log Name: System

Source: Microsoft-Windows-Kernel-Tm

Date: 29/06/13 03:25:12

Event ID: 1

Level: Warning

Description:

The Transaction (UOW={fe25ad70-dffa-11e2-a7bc-002564057ca0}, Description='') was unable to be committed, and instead rolled back; this was due to an error message returned by CLFS while attempting to write a Prepare or Commit record for the Transaction. The CLFS error returned was: 0xc0190052.

If you restart the computer does it reboot?

Do you shut down your computer? The System Event Viewer does not report this having been done in the period covered by the log!

Please run System File Checker

http://support.microsoft.com/kb/929833

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Answer accepted by question author

Anonymous

Lidia

You may need to show hidden files. Type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

In Windows Explorer look here:

C:\windows\Logs\CBS\CheckSUR.log

C:\windows\Logs\CBS\CheckSUR.persist.log

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Answer accepted by question author

Anonymous

The logs produced by the System Update Readiness tool are needed.

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103 additional answers

Anonymous

2013-11-28T16:36:21+00:00

Hi Gerry

I don't know what you mean by run in 'normal' mode, but here is what I get from the Windows tab:

Diagnostic Report (1.9.0027.0):

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-YPQW2-36KG3-BKTH8

Windows Product Key Hash: y902AnZZAhVVv5FCQDbx1c87J40=

Windows Product ID: 00371-OEM-9045622-21550

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7601.2.00010100.1.0.048

ID: {8BBE9EBC-2F77-4570-BDDB-A859DA74C2C4}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Professional

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.130828-1532

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{8BBE9EBC-2F77-4570-BDDB-A859DA74C2C4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BKTH8</PKey><PID>00371-OEM-9045622-21550</PID><PIDType>3</PIDType><SID>S-1-5-21-2588413269-3675847261-880194209</SID><SYSTEM><Manufacturer>Parallels Software International Inc.</Manufacturer><Model>Parallels Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Parallels Software International Inc.</Manufacturer><Version>9.0.23350.941886</Version><SMBIOSVersion major="2" minor="7"/><Date>20070509000000.000000+000</Date></BIOS><HWID>4FB83107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition

Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00371-00180-456-221550-02-2057-7601.0000-1872013

Installation ID: 002724217810905150599810248854493165216532718966780932

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: BKTH8

License Status: Licensed

Remaining Windows rearm count: 3

Trusted time: 28/11/2013 16:32:33

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 10:7:2013 14:47

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln3yNkxcWP5gL46pEphOHwaFOlvxAtQ4OLA=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC PRLS PRLS_OEM

FACP PRLS PRLS_OEM

WAET PRLS PRLS_OEM

HPET PRLS PRLS_OEM

MCFG PRLS PRLS_OEM
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