Q: Is KB2813170 listed in Installed Updates?
A: KB2813170 is installed.
If you can recall...
- How long was the computer connected to the internet before you got Microsoft Security Essentials (MSE) installed on 02 April 2011?
- After you completed the clean install of Win7, which did you do first: (a) Checked for & installed updates; or (b) Got MSE installed?
3a. When (exact date) was KB2813170 installed according to
Installed Updates?
3b. When (exact date) was Windows Internet Explorer 10 installed according to
Installed Updates?
- Is Firefox or Internet Explorer your default Browser? [Note: Your preferredbrowser may not be the system's default brower.]
Related:
- **0x0000006B - PROCESS1\_INITIALIZATION\_FAILED**(the initialization of the Microsoft Windows operating system failed)
[http://msdn.microsoft.com/en-us/library/ff559142(v=vs.85).aspx](http://msdn.microsoft.com/en-us/library/ff559142%28v=vs.85%29.aspx)
The above notwithstanding, you've got a real head-scratcher on your hands!
For home users, no-charge support for security updates (only! ) is available by calling 800-MICROSOFT (800-642-7676) in the US or 877-568-2495 in Canada. [1]
For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates (only! ), visit the following Microsoft International Support website:
[http://support.microsoft.com/common/international.aspx?rdpath=4](http://support.microsoft.com/common/international.aspx?rdpath=4)
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[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time