Recieve a BSOD after KB2859537.

If Microsoft were to release a tool that could scan ones system and report if the PC is prone to a problem with these Kernel updates .... without actually resulting in a BSOD ... then I'd gladly run that tool and (if my system was vulnerable) offer assistance in resolving the problem.

For example, the tool could report that the necessary registry entries are missing, etc.

However, I am reluctant to install an update that is known to cause BSODs ... even if the number of cases is small. Unfortunately, if only 1% of Microsoft customers are receiving a BSOD from this update, that still translates to millions of instances.

I do thank you for working this issue and keeping us informed.

Yes it does supercede the August update on 64bit system.  Again, we're not seeing a ton of bsod's.  And if you do get one, it's a sign your system needs to get looked at and investigated.

But please if you do install either the August update or the September service manager update and get a BSOD - please - you can't just uninstall the update and hide it.  You  will continue to suffer kernel update problems until we get you looked at. 

Susan,

I have not installed KB2859537 (from August 13 update). I have windows update set to "check for updates but let me choose whether to download and install them"

I just checked, and KB2859537 is no longer in my queue of pending updates.

I do see KB2872339 (Sept 10) in my queue. However, it has the same set of ominous known issues as KB2859537 (Aug). So, I am reluctant to install KB2872339 (Sept).

I do have a question ... does KB2872339 (Sept) supersede KB2859537 (August)? So, if I were to install KB2872339 (Sept), would I then no longer need to install KB2859537 (which might explain why KB2859537 no longer appears in my queue of updates to be installed).

EDIT:  And there are reports that KB2872339 (Sept) is causing an "update loop" ...

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/update-kb2859537-and-kb2872339-keeps-repeating/66404deb-b12f-47de-9da8-9579d27b3663

http://news.softpedia.com/news/Windows-7-KB2872339-Update-Still-Stuck-in-Installation-Loop-384980.shtml

I would like to help you with the cases you are opening, but given the reports of BSOD and update loops, I am reluctant to try these updates.

Susan

+1 & thanks

It's not a quesiton of "if".  I have.  And thanks to the cooperation of the people that have worked with me to get cases worked on and especially those that went above and beyond to provide images of their systems is due to the fact that we have those known issues.  But I want everyone on this thread to be very clear about this - this update does not cause widespread BSODs.  This occurance is rare.  I've had no such bsod's in all the computers I maintain and patch. 

Microsoft (as I understand it) hasn't yet made a long term decision and may indeed make some changes to kernel patching going forward. 

But please if you do install either the August update or the September service manager update and get a BSOD - please - you can't just uninstall the update and hide it.  You  will continue to suffer kernel update problems until we get you looked at. 

Also please for anyone reading this thread - not everyone is getting BSODs.  It's not gazillions of people impacted.  It's in fact BECAUSE it's still in a small small impact that they are still needing cases and still needing our help.

Please - again - without cases nothing will get solved and hiding the update will not solve anything either.