Recieve a BSOD after KB2859537.

Anonymous
2013-08-13T20:44:33+00:00

When I install KB2859537 on my Windows 7 X64 machine I get a BSOD during reboot either trying to boot normally or trying to boot in safe mode. Had to restore the primany disk three times now to get the PC bac. Can someone report to MS tech please.Anyone else seen this

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-08-22T03:48:42+00:00

    You'll need to do something like email-at-domain.com as the forum auto removed actual email addresses.

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  2. Anonymous
    2013-08-22T03:34:04+00:00

    Do you need me to zip ALL the cbs files ? or just the CBS.log file ?

    and where do I send it ?

    Yes, It's a 6b code

    Thank you DivyeshShah

    Wanted to add.

    When I first experienced the BSOD at boot. It went into a fix it mode but it couldn't find anything.

    So, it asked if I wanted to send MS the problem info and I sent it.

    I checked all the suggestions here, virus, memory, checkdisk, scan /sfc.  no problems.

    I uninstalled all the recent KB's and install them one at a time again except the KB 537. All the other KB's installed no problem and after checking all other possible causes. I tried again to install KB 537 and it booted again into the BSOD mode but this time, It didn't ask If I wanted to send MS the info it just rebooted with the last good restore and I just hid the KB 537 again.

    Hi Tony,

    The CBS logs would be needed from the system that is still in the BSOD state i.e. system restore is not performed. This is because on system restore the logs files are also restored.

    It would be possible to get into the recovery mode command prompt and find the %windir% volume and copy all the CBS files on to a USB drive.

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  3. Anonymous
    2013-08-22T02:11:30+00:00

    Alternate option: email at ******@live.com

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  4. Anonymous
    2013-08-22T02:10:36+00:00

    Hi Tony,

    Thanks for your Reply. Please share in skydrive or any other as susan indicated, I will redirect it to exact team that can look at installation logs.

    No issues, if it comes via Susan also. But CBS logs would be handy, if machine is in the same state.

    Regards

    Divyesh Shah

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  5. Anonymous
    2013-08-22T01:24:02+00:00

    Tony?  You can either upload them to a skydrive folder or email susan-at-msmvps.com (change the -at- to @) and I can put you in touch with Microsoft.

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