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When I install KB2859537 on my Windows 7 X64 machine I get a BSOD during reboot either trying to boot normally or trying to boot in safe mode. Had to restore the primany disk three times now to get the PC bac. Can someone report to MS tech please.Anyone else seen this
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I spent 12 hours solving this problem. What was happening: the update corrected an exploit a rootkit virus was using. Because it was fixed on reboot, the rootkit would not be able to function and thus locked up the computer from starting properly. By removing the rootkit virus, I was able to install the security update and the computer no longer crashed.
Full details of how to solve: http://jameswatt.me/2013/08/18/microsoft-update-kb2859537-prevents-pc-from-booting-if-rootkit-is-present/
Again anyone? Especially anyone with the 0x freeze up error? Please I need cases in order to get to the bottom of the issue. I will set up a free support call for you at no charge.
Email me at susan-at-msmvps.com (change the -at- to @)
OPTION A: For home users with Win7 SP1 or Win8 installed, no-charge support for security updates (only!) is available by calling 800-MICROSOFT (800-642-7676) in the US or 877-568-2495 in Canada. [1]
For more information about how to contact your local Microsoft subsidiary [i.e., in other regions; e.g. the UK] for support issues relating to security updates (only!), visit the following Microsoft International Support website: http://support.microsoft.com/common/international.aspx?rdpath=4
OPTION B: You may obtain Microsoft-sponsored Premium (i.e., paid) Support via the Answer Desk => http://answerdesk.microsoftstore.com [2]
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[1] This no-charge support is available in the UK but the phone call is not free IIRC.
[2] $49.00 USD for "up to one hour" of remote support from third-party techs (i.e., not Microsoft Support); fee must be paid up front; no guarantees whatsoever!
Sorry. No-charge incident support.
Is this different than the Microsoft Answer Desk? A no- incident support is not available to all.
http://support.microsoft.com/gp/services/en-id?wa=wsignin1.0
