Recieve a BSOD after KB2859537.

Anonymous

When I install KB2859537 on my Windows 7 X64 machine I get a BSOD during reboot either trying to boot normally or trying to boot in safe mode. Had to restore the primany disk three times now to get the PC bac. Can someone report to MS tech please.Anyone else seen this

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Anonymous

2013-08-16T17:49:08+00:00

THANK YOU so much for hanging in here and helping out.
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Anonymous

2013-08-16T17:32:36+00:00

No need for that as Susan kindly raised an incident with MS on 13th.

MS have also just called me again and MS development have now been able to repoduce the problem in the lab using my hardware config (or something similar) plus the logs from long session last night. Great news!

I'll update again once I have any more info, but this is confirmed as an issue with KB2859537.
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Anonymous

All of my drivers, [including] the intel supplied ones, are the latest version.

Well, it was worth a shot.

Have you considered opening a no-charge support incident?


For home users, no-charge support for security updates (only!) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]

For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website:
[http://support.microsoft.com/common/international.aspx?rdpath=4](http://support.microsoft.com/common/international.aspx?rdpath=4)

=================================================  

[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

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Anonymous

2013-08-16T15:46:12+00:00

Or possibly some hardware update that did get offered up?
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Anonymous

2013-08-16T14:56:02+00:00

I got 2 client computers effected with this problem.

First one came 2 days ago. No BSOD but the c0000005 error and almost no application is running. System Restore fails to work. I thought it was a virus or something. Backed up the machine, re-installed windows, restored the files and turned it back after fully updating windows.

Came another client yesterday with the same exact problem. Again, system restore fails to work and idiot me thought that it was a wide and fast spreading virus. I went through the same process. Backed up files, re-installed windows, restored the files back and after fully updating windows and dang, the problem was back again. That's when I realized it was something to do with the updates I applied.

Just wondering why the problem did not re-surfaced with the first machine when I fully updated it but it did with the second machine. I don't why. It might be related with the order of things I did.
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