Why does dllhost.exe Com surrogate consumes memory untill crash

Anonymous
2013-04-24T21:17:11+00:00

Why does dllhost.exe  Com surrogate consumes memory untill crash.

It happens when I highlight or view a folder containing video files, Even if I close the folder or select a different folder the memory keeps getting consumed.

It seems to happen mostly with 3D Video files but it has done the same with 2D files.

So it seems to be a problem with the windows thumb nail system dealing with these files.

By the way trying to delete or move the file or folder while the Com Surrogate is consuming memory Delete can not complete the task.

What I have been doing is finding offending file selecting Delete, then go to task manager stopping Com Surrogate, then the file will delete.

Fix

"MS are aware of problems with certain chipset/driver combinations and the KB2670838 update

They are also aware of problems with the IE10 install

They are working on both issues, and will update as and when they are satisfied that they have solved the problems.

The recommendation in the meantime is that if the update doesn't install first time, make sure it's uninstalled, and then hide it - Windows Update will unhide it when it is updated."

So Uninstall IE10 and KB2670838 update, hide them from auto updating when thy pop back up to be updated the problem should be fixed.

Proof that MS knows that IE10 has problems on some hardware platforms is here.

  http://technet.microsoft.com/en-us/ie/jj898509.aspx

Hope this helps Every One.

Windows for home | Previous Windows versions | Files, folders, and storage

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  1. Anonymous
    2013-06-09T17:44:39+00:00

    KB976902 Was installed on 7-11-2012

    The same date as My OS install.

    No option to change or uninstall.

    So I think at least for me it installed from the install disk or at least the same day as My format and install cant recall which.

    Hope this helps

    Ok just did some checking KB976902 installs with Windows7 64Bit SP1 and cannot be removed.

    If Your windows install disk has SP1 on it You have the same thing KB976902 cannot be removed.

    Why are you trying to uninstall (KB976902 Windows updater SP1 patch) any ways?

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  2. Anonymous
    2013-06-09T17:28:30+00:00

    I didn't install any updates from the fresh install of windows pro 64 bit, and I still had the problem on the machine I'm using now.  I used the sysinternals autoruns to remove useless startup programs as well. This fixed the problem of viewing thumbnails of images. 

    Now, last night I performed a search of on one of my drives of all 2D .wmv files, and the problem returned.  I have icons, but not thumbnails.  I can open the performance monitor, look at the memory tab, and see a dllhost.exe process is growing like a monster on steroids.  I tried to delete on one of the 2D .wmv files and my computer had to think about deleting this file for several minutes.  While I had the performance monitor open, I ended the dllhost.exe process tree several times, till thumbnails began to appear, and the deletion was quick, once I ended the process tree of dllhost.exe several times.  For now, I can keep playing whack-a-mole with dllhost.exe, by ending the process tree if I'm reviewing .wmv files.

    *Problem isn't solved, my apologies to all.

    While Windows 7 installs it will check for updates and put them in as it installs.

    You should try installing Windows  with no access to the internet then you can be sure that there are not updates installed.

    Whak-A-Mole that is the correct saying I feel your pain.

    I am hoping that You have enough time and patient's to try and do a new install without internet access.

    Then you should have a clean install with only the service pack stated on your install disk.

    Soon as you get to Your desktop for the first time turn off auto updates after that you can plug in your internet access and review and install the updates catching IE10 and KB2670838 before thy can install and block them till a fix is released.

    Sorry You are having a  bad time with this.

    Good luck.

       The method you explain is exactly how I did this reload.  I used a backup of my activation key to activate Windows as well.  I was wanting to start with a fresh install, and forbid any unknown possible updates.  I turned off all updating ability that I could and updated my hosts file blocking known update URLs.  Still KB976902 jumped into my system without my knowledge. This is supposed to pave the way for other updates, but I don't want any updates for now, and cannot remove KB976902.

    KB976902 Does not show up on installed updates list or it fails to uninstall?

    Try to see if uninstalling is an option on your machine. 

    Control Panel>Programs and Features>Installed updates, click once on KB976902 (this will not uninstall it, but will show you whether the option to uninstall it is available) Please let me know what you see.

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  3. Anonymous
    2013-06-09T17:14:54+00:00

    I didn't install any updates from the fresh install of windows pro 64 bit, and I still had the problem on the machine I'm using now.  I used the sysinternals autoruns to remove useless startup programs as well. This fixed the problem of viewing thumbnails of images. 

    Now, last night I performed a search of on one of my drives of all 2D .wmv files, and the problem returned.  I have icons, but not thumbnails.  I can open the performance monitor, look at the memory tab, and see a dllhost.exe process is growing like a monster on steroids.  I tried to delete on one of the 2D .wmv files and my computer had to think about deleting this file for several minutes.  While I had the performance monitor open, I ended the dllhost.exe process tree several times, till thumbnails began to appear, and the deletion was quick, once I ended the process tree of dllhost.exe several times.  For now, I can keep playing whack-a-mole with dllhost.exe, by ending the process tree if I'm reviewing .wmv files.

    *Problem isn't solved, my apologies to all.

    While Windows 7 installs it will check for updates and put them in as it installs.

    You should try installing Windows  with no access to the internet then you can be sure that there are not updates installed.

    Whak-A-Mole that is the correct saying I feel your pain.

    I am hoping that You have enough time and patient's to try and do a new install without internet access.

    Then you should have a clean install with only the service pack stated on your install disk.

    Soon as you get to Your desktop for the first time turn off auto updates after that you can plug in your internet access and review and install the updates catching IE10 and KB2670838 before thy can install and block them till a fix is released.

    Sorry You are having a  bad time with this.

    Good luck.

       The method you explain is exactly how I did this reload.  I used a backup of my activation key to activate Windows as well.  I was wanting to start with a fresh install, and forbid any unknown possible updates.  I turned off all updating ability that I could and updated my hosts file blocking known update URLs.  Still KB976902 jumped into my system without my knowledge. This is supposed to pave the way for other updates, but I don't want any updates for now, and cannot remove KB976902.

    KB976902 Is not one of the updates we are focusing on.

    The updates that the rest of us are having the problem with are IE10 and (KB2670838) not (KB976902) maybe You are looking at the wrong update or package.The update You are looking at KB976902 most likely come's on Your install disk and was implemented before Service pack1 (SP1) and is required to continue updating windows and should not have any thing to do with this current problem.My Windows install disk has (SP1) KB976902 is installed by default and I have had no problems untilIE10 and KB2670838 updates.(KB976902) is most likely not removable.

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  4. Anonymous
    2013-06-09T16:51:49+00:00

    I didn't install any updates from the fresh install of windows pro 64 bit, and I still had the problem on the machine I'm using now.  I used the sysinternals autoruns to remove useless startup programs as well. This fixed the problem of viewing thumbnails of images. 

    Now, last night I performed a search of on one of my drives of all 2D .wmv files, and the problem returned.  I have icons, but not thumbnails.  I can open the performance monitor, look at the memory tab, and see a dllhost.exe process is growing like a monster on steroids.  I tried to delete on one of the 2D .wmv files and my computer had to think about deleting this file for several minutes.  While I had the performance monitor open, I ended the dllhost.exe process tree several times, till thumbnails began to appear, and the deletion was quick, once I ended the process tree of dllhost.exe several times.  For now, I can keep playing whack-a-mole with dllhost.exe, by ending the process tree if I'm reviewing .wmv files.

    *Problem isn't solved, my apologies to all.

    While Windows 7 installs it will check for updates and put them in as it installs.

    You should try installing Windows  with no access to the internet then you can be sure that there are not updates installed.

    Whak-A-Mole that is the correct saying I feel your pain.

    I am hoping that You have enough time and patient's to try and do a new install without internet access.

    Then you should have a clean install with only the service pack stated on your install disk.

    Soon as you get to Your desktop for the first time turn off auto updates after that you can plug in your internet access and review and install the updates catching IE10 and KB2670838 before thy can install and block them till a fix is released.

    Sorry You are having a  bad time with this.

    Good luck.

       The method you explain is exactly how I did this reload.  I used a backup of my activation key to activate Windows as well.  I was wanting to start with a fresh install, and forbid any unknown possible updates.  I turned off all updating ability that I could and updated my hosts file blocking known update URLs.  Still KB976902 jumped into my system without my knowledge. This is supposed to pave the way for other updates, but I don't want any updates for now, and cannot remove KB976902.

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  5. Anonymous
    2013-06-09T16:44:08+00:00

    Take a look at these two links to help you troubleshoot this issue.

     

    Com Surrogate keeps failing.

    http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/

     

    http://www.mydigitallife.info/how-to-fix-com-surrogate-problem-when-opening-video-format-files/

    Yes this is a very similar problem and I remember the Vista thing and went through it also.

    The problem with this one is that MS is installing the codec and that codec will be Lord over Your favorite Encoder/Decoder making Yours secondary.

    Basically I am running 2 identical systems 1 with the update 1 without I am Hot swapping boot drive same exact OS Windows7 Pro 64Bit.

    The boot with the updates has blocked My favorite Video Encoder from showing up in my video editing software.

    The other works just fine My Encoder shows up 4th on the list.

    I think we are suffering because of the Video/audio pirate's, They have made MS need to install a DRM Digital rights managed Version of a codec that puts My open source codec out to pasture.

    As for a work around I am not qualified to make a patch without breaking something else.

    So I am going to wait this one out and hope that MS can come up with a good fix.

    It took them a little while but they fixed Vista, If memory serves in about 2 months and things got better.

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