Hi,
Sometimes there is a problem with the permissions of the Start Menu folder...
My machine had "Everyone" blocked from reading the folder....
Right click on it's Properties, then Security Tab... Click "Advanced" at the bottom, and the "Change Permissions" at the bottom of the next window...
If you see a listing for "DENY" for your user name or "EVERYONE", delete it...
If this is not what you se, let us know...
BTW... Once you get access to the folder, you can "Create a Shortcut" for your desktop instead of the Toolbar, or both, if you wish.