Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding.

Anonymous
2013-01-06T19:12:33+00:00

Original Title: (www.microsoft.com) is not respomding

The windows network diagnostics constantly says "Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding) How do I fix this I have a Windows 8 laptop and I can't use the internet most of the time but the internet bars are full and there is no yellow triangle with a ! in side of it.  Usind Ethernet instead of WIFI doesn't make much diffrence so can you please help.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-01-07T15:56:33+00:00

Hi Conor,

Thank you for posting your query in Microsoft Community and giving us opportunity to assist you.

As per the description, you are facing issues with Windows network diagnostics and receiving error message saying “Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding”. To help you suggest steps to resolve the issue, I would appreciate if you could answer the following question:

Have you made any changes on the computer prior to the issue?

To troubleshoot this problem, try one or more of the following methods.

Method 1: Restart the router

Remove the power cord from the router. After all lights on the router have gone out, wait at least 10 seconds, and then reconnect the power cord to the router.

Method 2: You can reset the TCP/IP stack from the Command Prompt. Follow the steps.

a.       Press Windows +X.

b.      Click Command Prompt(Admin mode)

c.       Type ‘netsh int ip reset c:\resetlog.txt’

d.      Press Enter.

e.      Reboot the computer.

Method 3: I would suggest you to perform the following methods and check if it helps to resolve the issue.

a. Press ‘Windows + W’ key on the keyboard.

b.In the search box, type cmd then click Run as administrator

c. At the command prompt, type the following:

ipconfig/release

ipconfig/renew

ipconfig/flushdns

d.Exit the command prompt

e.Press ‘Windows + W’ key on the keyboard.

f.  In the search box, type: %temp% and hit Enter

g. Delete contents of the temp folder

h.Restart your system and try downloading again from the mail you received.

i.   If the problems persist, try resetting your router if you are connected one.

j.  Power down the router, disconnect it, wait 10 minutes.

k. Reconnect it, power up again

l.   Reconnect the Ethernet cable

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

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  1. Anonymous
    2014-12-02T10:54:24+00:00

    Hello Ozoemena,

    Thank you for your response.

    Did you try using suggestions in my response on August 6, 2014?

    You may try those suggestions and reply with results.

    We will be glad to assist you further.

    Thank you

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  2. Anonymous
    2015-04-10T16:56:08+00:00

    Method 2 working perfectly..

    Thanks a lot....

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  3. Anonymous
    2015-06-06T10:41:36+00:00

    Thomas I just want you to know how stupid you are for saying if you knew anything about computers you would know cmd is command prompt and it wont be found under setting drop down you have to search everywhere cmd is the most basic command if you don't know that mayve you shouldn't have a computer when you hit window w click setting and go to everywhere its the first option that comes up then type cmd and its right there and method two worked for me

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  4. Anonymous
    2015-12-02T03:19:08+00:00

    Would the same command noted in Method 2 (netsh int ip reset c:\resetlog.txt) work for Windows 10?

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