Windows store does not open - missing PurgeCaches

Anonymous
2012-12-02T04:12:22+00:00

Windows store does not open; always goes back to start screen. When I opened, wsreset.exe, then I got this error message...

Windows cannot find 'ms-windows-store:PurgeCaches'. Make sure you typed the name correctly, and then try again.

What should I do? Note that the store actually works in other user account.

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-10-18T17:08:25+00:00

This command line solution (power shell to be exact) I found in other thread fix it for me

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-windows\_store/just-updated-to-windows-81-and-the-windows-store/c4cf204d-bd99-426c-b800-9c9125ae739c

Answer

Luis Cantero replied on

-

Please run the following in a Command Window to re-register the Store app:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

Was this answer helpful?

80+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-10-08T02:46:07+00:00

Don't do anything else other than cutting and running this code make sure you do nothing else other than Running this.

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

I wish i have known this before i re-freshed my wndows 8. What happened to me was that i deleted the packages folder C:\Users\**********\AppData\Local\Packages\.* i thought it was temp files or cache. Microsoft should change the location of this package folder or add recognizable name such as Store Apps Packages.

Thanks for your help.

Was this answer helpful?

80+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2015-04-10T00:54:56+00:00

Running    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml   at the command line (Search->Run->cmd.exe) is the answer! I've been having this problem for months and this finally fixed it. THANK YOU TO WHOMEVER FIGURED THIS OUT!!!!!!!!!!

Was this answer helpful?

1 person found this answer helpful.
0 comments

141 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-11-09T15:35:33+00:00

    still got the same problem, nothing has worked at all, I've been reading thread after thread and nothing has worked.

    So I resided my self to a refresh and imagine my frustration when that didn't even work, the laptop restarted made it to 11% then said there was a problem and no changes made. "please select here for reason".......... nothing happens no reason.

    Tried this 5 times and nothing... using on-board recovery drive and USB.

    Can anyone please offer any suggestions on how to fix it. Oh by the way reinstalling from a disc is not an option because I don't have one as Win 8 was pre-installed.

    Microsoft get off your fat **** and help.

    As you can understand I am very annoyed and a bit pissed off.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-09T17:49:00+00:00

    Most people who had this issue seem to have used start 8 and other components from this company including window blinds.  Unfortunately this affects the icons used by the windows store and then it wont open.  Do a repair on the icons in your control panel and maybe this will then allow the store to work.

    Unfortunately this will screw up all your other icons but the store will probably work.

    http://www.thewindowsclub.com/rebuild-corrupt-icon-cache-with-icon-cache-rebuilder

    http://www.thewindowsclub.com/rebuild-the-icon-cache-windows

    Was this answer helpful?

    0 comments