Kernel error 41

Anonymous
2013-09-25T22:06:12+00:00

Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:

0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E

I have no clue where to start searching. I run the sony hardware tests and they reported no error.

All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.

If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.

Cheers Marcus

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-10-09T00:13:25+00:00

    Hi Marcus,

    Are these crashes generating dump files? If so, attach the latest ones.

    Regards,

    Patrick

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  2. Anonymous
    2013-10-10T12:30:53+00:00

    Hi Patrick,

    no dump files have been created.

    I searched the Internet last night and found this: http://support.microsoft.com/kb/2541014/en-us

    Is this maybe the reason? Unfortunately I was not able to download the patch. When I run the Verification I was told that the version of the Genuine Advantage verification tool is not supported anymore and I should use a newer version.

    I'm still scanning my brain what I might have changed on the system besides installing the usual updates. One thing that came into my mind is that I turned off the hibernation file to save disc space. Since I have a SSD in my notebook using hibernation to transfer 8GB of memory onto the drive each time seemed not to be good for the drive and it took actually longer than restarting the system. But I needed to continue where I stopped working so I just use stand-bye even I hate the energy waste.

    Marcus

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  3. Anonymous
    2013-10-10T16:26:15+00:00

    Hi Gerry, hi Patrick,

    do you still have any ideas what I can do?

    I just got a message that the display driver "nvlddmkm" didn't react anymore and has been recovered. Don't know if this might be related.

    Cheers Marcus

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  4. Anonymous
    2013-10-10T19:16:01+00:00

    No BSOD, but another crash of the display driver:

    NVIDIA OpenGL driver detected a problem with the display driver - Error code 3.

    This happened when I started Photoshop. I have been working the whole day with it. I slowly want to through the computer out of the window. Why is it getting worse?

    Any news on the dump files?

    Marcus

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  5. Anonymous
    2013-10-10T19:46:39+00:00

    Hi Marcus,

    It has been a bit since I've attended to this thread, so let's see:

    First of all, the post in which you mentioned bugcheck *59, that's PINBALL_FILE_SYSTEM which indicates  that a problem occurred in the Pinball file system.

    One possible cause of this bug check is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.

    Resolution:

    To resolve a nonpaged pool memory depletion problem: Add new physical memory to the computer. This will increase the quantity of nonpaged pool memory available to the kernel.

    Rather than jumping to adding new RAM just yet, let's do two things:

    1. Did you ever get around to running Seatools as I suggested earlier?
    2. If so, and you pass, run Memtest FOR NO LESS than ~8 passes (several hours):

    Memtest86+:

    Download Memtest86+ here:

    http://www.memtest.org/

    Which should I download?

    You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

    How Memtest works:

    Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

    The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

    Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

    Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

    This information, if available to the program, can be displayed via a menu option.

    Any other questions, they can most likely be answered by reading this great guide here:

    http://forum.canardpc.com/threads/28864-FAQ-please-read-before-posting

    Regards,

    Patrick

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