Kernel error 41

Anonymous
2013-09-25T22:06:12+00:00

Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:

0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E

I have no clue where to start searching. I run the sony hardware tests and they reported no error.

All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.

If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.

Cheers Marcus

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-10-07T00:04:33+00:00

    Gerry, I uploaded the app log to my skye drive three hours ago—before I replied to you. It is named "Marcus-AppLog 6-10-2013.evtx".

    Marcus

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  2. Anonymous
    2013-10-07T08:13:55+00:00

    Marcus

    To eliminate an unrelated but recurring Event ID: 10 errors in your Application log please run the Fix it in this KB Article

    http://support.microsoft.com/kb/2545227

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  3. Anonymous
    2013-10-07T09:25:08+00:00

    Hi Gerry,

    I saw this, too. The fix has been run.

    Can you gain any other knowledge about the causes of my crashes? Is there anything else I can do to?

    Cheers Marcus

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  4. Anonymous
    2013-10-07T11:16:38+00:00

    Marcus

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

    http://www.nirsoft.net/utils/driverview.html

    Log Name:      System

    Source:        Service Control Manager

    Date:          06/10/13 17:37:36

    Event ID:      7000

    Level:         Error

    Description:

    The VAIO Care Performance Service service failed to start due to the following error:

    The system cannot find the file specified.

    Install VAIO Care http://www.sony.co.uk/support/en/product/VPCF23C5E/downloads/SOAVCA\_00255379\_0042\_\_5952

    As this is to replace a failty installation you may need to uninstall the original installation before installing it again. Look for it in Programs and Features –Start Control Panel, Programs and Features.

    Log Name:      System

    Source:        Microsoft-Windows-PNRPSvc

    Date:          06/10/13 17:36:06

    Event ID:      102

    Level:         Error

    Description:

    The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630203.

    Try deleting idstore.sst at this location:

    "C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst"

    I would like to see what loads when you boot. To identify what loads when you boot use Autoruns (freeware from Microsoft).

    http://technet.microsoft.com/en-us/sysinternals/bb963902

    With Autoruns you can uncheck an item, which disables it from starting, or you can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry and better than using msconfig.

    A useful feature of the programme is that you can right click an item and select Search Online to get information about the item selected.

    A useful guide:

    http://www.afterdawn.com/guides/archive/analyze\_all\_autorun\_auto-start\_programs\_in\_windows.cfm

    Select File, Save, change the “Save as type” to Text file type using the Scroll to the right and click Save. Please upload the file to your Sky Drive as a shared file and post as a link here.

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  5. Anonymous
    2013-10-09T00:01:58+00:00

    Hi Gerry,

    I ran Driver View already according your descriptions 3 days ago and did upload the file to the SkyDrive. Is the file OK?

    Yesterday I got an automatic update for VAIO care. It is on version 8.1.0.10120 now.

    I deleted idstore.sst and the file idstore.sst.new.

    You can find the Autoruns file in the SkyDrive folder.

    Yesterday I experienced another crash. They are getting more regulary. Before it was once or twice a month, now it is 3 times a week. The crash info is:

    EventData
    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff800036e0df6
    BugcheckParameter3 0xfffff8800deebde0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    Cheers Marcus

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