Kernel error 41

Anonymous
2013-09-25T22:06:12+00:00

Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:

0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E

I have no clue where to start searching. I run the sony hardware tests and they reported no error.

All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.

If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.

Cheers Marcus

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  1. Anonymous
    2013-10-06T16:54:38+00:00

    Hi Gerry,

    I just had another crash. Again I was out of the room and when I came back the notebook was off. No dump files was created.

    Here is the link to the files you requested: http://sdrv.ms/1ad5k6v

    Thanks Marcus

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  2. Anonymous
    2013-10-06T17:46:27+00:00

    Marcus

    Have you split your page file between two partitions? How large is the page file on C and how large is the other page file(s)?

    Drive C:

    NTFS file system

    Size 460,39 GB (494.337.871.872 bytes)

    Free space 18,44 GB (19.797.405.696 bytes)

    You need 15 to 20% free disk space. You need to remove 70gb of files from this partition. The drive will be badly fragmented and defragmenter cannot be run. To investigate disk space usage download and install Treesize (freeware).

    http://www.jam-software.com/treesize\_free/

    Information on Treesize

    http://www.jam-software.com/treesize\_free/

    When you open Treesize select Scan from the Menu and you will see a list of drives. Click on C and it will generate a list of Folders.

    Post the names and the sizes of the 6 largest folders and the total at the top of the list.

    I suggest you study this note on system maintenance.

    http://www.gerryscomputertips.co.uk/maintenance1a.htm

    Drive P

    NTFS file system

    Size 298,09 GB (320.070.287.872 bytes)

    Free space 5.60 GB (6.017.372.672 bytes)

    Volume name images, pictures

    A similar situation to C but the impact does not bring the same consequences in terms of performance because it is not the system partition.

    [Problemgeräte]

    Gerät   PNP-Gerätekennung   Fehlercode      

    Bytemobile Kernel Network Provider              ROOT\LEGACY_TCPIPBM\0000              Dieses Gerät ist entweder nicht vorhanden, funktioniert nicht ordnungsgemäß, oder es wurden nicht alle Treiber installiert.

    [Problem devices]

    Device PNP device ID error code

    Bytemobile kernel network provider ROOT\LEGACY_TCPIPBM\0000 this device is either does not exist, does not correctly, or not all the drivers were installed.

    Do you connect or have you connected an Android to the computer?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.

    http://www.nirsoft.net/utils/driverview.html

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

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  3. Anonymous
    2013-10-06T20:12:05+00:00

    Hi Gerry,

    as stated before I only have one SSD drive in my notebook. So defragmentation should be no problem. I know it is quite full at the moment. I'm working on out Rock That Swing Festival right now and produced a lot of big graphics and viedeo files. I will transfer a bigger part to an external drive tonight. I have and use treview. Since I'm travelling often I'm trying to keep most of my important data on my system to avoid to carry to many external drives with me.

    The P drive you have seen is an external Western Digital drive. I was accessing for pictures I needed for our festival. It is normally disconnected.

    "Device PNP device ID error code

    Bytemobile kernel network provider ROOT\LEGACY_TCPIPBM\0000 this device is either does not exist, does not correctly, or not all the drivers were installed."

    I don't know what this is. I don't have any Android devices. I think I connected one this summer to transfer files from a friend that we needed for a project.

    "To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files."

    You asked for the system event log in your previous post and I  already uploaded it. Was somehting wrong with it?

    Cheers Marcus

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  4. Anonymous
    2013-10-06T20:24:36+00:00

    Hi Gerry,

    I uploaded the requested files to the same skydrive folder. I also cleanup the recovery points and got 10 GB of extra space. I need to wait until later to free more.

    Cheers Marcus

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  5. Anonymous
    2013-10-06T23:07:34+00:00

    Marcus

    I did not notice that the Toshiba drive is a solid state drive. This does mean that you should not defragment the drive. However, with minimal free disk space you can find yourself running out of available free disk space, which may be needed to meet temporary demands from the system. This could lead to crashes, errors and file corruption.

    Android devices -my research earlier suggested HTC.

    You supplied the System log but not the Applications log.

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