Kernel error 41

Anonymous
2013-09-25T22:06:12+00:00

Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:

0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E

I have no clue where to start searching. I run the sony hardware tests and they reported no error.

All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.

If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.

Cheers Marcus

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-10-05T14:51:37+00:00

    Hi Patrick,

    my system crashed again. I was out of the room and when I came back the notebook was turned off. It was again a kernel 41 error.

    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff800036c7df6
    BugcheckParameter3 0xfffff88009712e50
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    There was no external hard drive connected so my last explanation attempt was wrong.

    Again there was no minidump file created. I checked the settings. Strangly it was set to full dump. I guess after the last crash it was reset.

    Marcus

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-01T08:33:31+00:00

    Have you run Seatools as well?

    Regards,

    Patrick

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-01T08:21:21+00:00

    Patrick,

    I ran an error check on the drive including bad sectors. No issues were reported.

    Cheers Marcus

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-01T08:16:06+00:00

    Hi Marcus,

    By removing it, I meant actually physically removing the drive to rule it out entirely. That way, we won't have to worry about error checking, etc, because we'll be removing it from the equation entirely temporarily.

    In regards to drive testing though, the best diagnostics tool for that is Seatools. You can run this on your main drive too if you wish:

    http://www.seagate.com/support/downloads/seatools/

    You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

    Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

    Regards,

    Patrick

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-10-01T08:05:08+00:00

    Hi Patrick,

    yes, MEMORY.DMP is stored in the Windows folder and the Minidumps are stored in the MINIDUMP folder that is in the Windows folder. Still both of the files have not been created after the last crash. Do you have an idea why the automatic boot happened even it was disabled?

    What is the best way to uninstall the hard drive? It is an external USB pocket drive. Would I just remove it from Driver Manager? It is a WD 3200BEV according to the driver manager.

    Is there any special way to check the driver and controller from Windows besides right click on the drive and use the error checking tool?

    Cheers Marcus

    Was this answer helpful?

    0 comments