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Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:
0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E
I have no clue where to start searching. I run the sony hardware tests and they reported no error.
All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.
If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.
Cheers Marcus
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
Yes, go ahead and disable verifier. Also, good work on updating video driver. Glad to hear you haven't experienced the screen hangs. For the SSD, you can check in Device Manager. It should tell you the model of the SSD.
Keep me updated.
Regards,
Patrick
I updated the video driver twice and are running the newest one at the moment. I didn't experience the wake-up screen hang in the last two weeks. So this might be fixed. I keep tracing it.
Normally Sony offers driver updates with its update service. In the past it was not possible to install non-Sony delivered drivers. So I was suprised that the video driver got installed without any issue. Unfortunately Sony is not very forthcoming with driver updates when the system is older than a year. I didn't know that I can update the firmware of the SSD not using a Sony driver. I have to check what drive is installed. I got the system from Sony already assambled. It actually was a refurbished model. I still don't think it is a hardware issue, but you never know.
Marcus
Hi Patrick,
driver verification has been running since yesterday. So far I did not experience any BSOD. It just slows down the system quite a bit, so it is hard to get the work done quickly enough. In the last nine months I got between 0 and 6 BSODs per month. It just was never as often as in the past two weeks (6 times). So it might happen again next week, next month, or in 5 minutes. It is impossible to predict. Is there anything else I can do or check?
Cheers Marcus
Not waking up from sleep, hibernation, etc, can be caused by various things.
Regards,
Patrick
Patrick,
is there any other informaiton I can provide, like other errors in the event log, etc.?
I'm thinking about odd system behaviour in the past and what might be helpful. It happened a few times that the screen did not wake up from stand-by mode. I had to put the system back into stand-by (closing the screen) and then wake it up again. Since I only have a SSD in the computer and 8GB of RAM I stopped using the hybernation mode to prevent constant access to the SSD and just use stand-by on this system.
Marcus
