Kernel error 41

Anonymous
2013-09-25T22:06:12+00:00

Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:

0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E

I have no clue where to start searching. I run the sony hardware tests and they reported no error.

All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.

If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.

Cheers Marcus

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-11-17T10:24:13+00:00

    Marcus

    Please download and run the Windows 7 Upgrade Advisor and upload a copy of the report to your Sky Drive as a shared file:

    https://www.microsoft.com/en-gb/download/details.aspx?id=20

    Please provide a fresh copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone current copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

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  2. Anonymous
    2013-11-17T01:49:40+00:00

    Hi Patrick ,

    I added it to the old folder:  http://sdrv.ms/1ad5k6v

    Marcus

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  3. Anonymous
    2013-11-16T21:46:37+00:00

    Hi Marcus,

    Can you please link us to the dump?

    Regards,

    Patrick

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  4. Anonymous
    2013-11-16T18:29:10+00:00

    Hi Patrick, hi Gerry,

    I had the sudden shutdowns before, but they were very rare. I planned to go to the dealer for a hardware check last Monday, but I still haven't finished my actual project. I will try to make it next week.

    In the meanwhile I did de-install the T-Mobile stick driver. I still had two blue screens afterwards, but on the last BSOD a mini dump file was created! It seems one of the regular windows updates fixed something. I uploaded the file to the SkyDrive. Maybe you can see something from it.

    Cheers Marcus

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  5. Anonymous
    2013-11-08T00:51:18+00:00

    Marcus, if the system is now simply turning off with no errors, no blue screens, etc... this is hardware failure (most likely motherboard, power related, etc). At this point especially, your best option is to have the system replaced and or repaired from the manufacturer.

    Regrds,

    Patrick

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