Kernel error 41

Anonymous
2013-09-25T22:06:12+00:00

Hi, for about 9 months now I'm experiencing kernel 41 errors. I got them about once or twice a month, but this month they happened already 6 times. I have a VAIO notebok VPCF23C5E with a 500 GB SSD drive with Win7 Pro SP1 German. I constantly use my notebook between 10-12 hours a day and work a lot with Photoshop, InDesign and Visual Studio. When the system crashes I'm doing nothing special, just clicking somewhere. The crashes never appeared on high loads, like copying a terabyte hard drive or heavy work in Photoshop. Normally I'm just writing an email or clicking in a program. Once the system just turned off without a blue screen. The bugcheck codes vary:

0, 0x0000001A, 0x00000050, 0x000000D1,0x0000010D, 0x0000000A, 0x0000001E

I have no clue where to start searching. I run the sony hardware tests and they reported no error.

All Windows and Sony updates are installed. The only non-Sony driver I have installed is the NVIDIA graphics driver. I know I updated it before, but can't recall when. I think I tried it as a solution for the crashes. I updated the driver again about a week ago after the crashes became more, but the crashes still happen.

If I can't find a solution I have to get the computer to Sony repair to check the hardware soroughly. I might be HW, but it could also be a driver issue. I just have tons of timely work to do and really can't be without the computer for days. So if anybody has an idea or even better a process how to pinpoint the source of the crashes I would be very thankful.

Cheers Marcus

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  1. Anonymous
    2013-09-28T00:10:44+00:00

    I was checking errors in the event manager. I have found quite an amount of controller errors:

    (translated:)  The driver found a controller error on \Harddisk1\DR1. The last number varies DR10, DR3, .... and the Harddisk number varies between 1, 2 and 3

    Is this the internal SSD or does this come from external hardrives that I removed without ejecting?

    None of the other errors seem relevant. Some of them are known Windows issues. None match the dates pattern of the crashes.

    The biggest problem is that the BSODs are so sporadic. Even if I re-install the system I can't run it in minimum state for a month not doing any serious work.

    Marcus

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  2. Anonymous
    2013-09-27T23:47:53+00:00

    I have only seen one bugcheck (10d) as I have not seen the other dumps so I can't give any recommendations. If you crash again please attach the newest dump.

    Regards,

    Patrick

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  3. Anonymous
    2013-09-27T23:38:50+00:00

    I would have done a clean install already, but it takes me at least three full days to have everything running again (Office, Adobe CS6+CC, Visual Studio, iTunes, Anti-Virus, all tools, 3G-stick, browsers, etc., plus all the settings for Server-Shares, app environments and so on). I have to much critical work at the moment. I would have brought the system to the Sony repair center to have the hardware checked, but at the moment I can't be without the computer for 1 or 2 days (even with paying 80 Euros for express).

    I doubt the reason is being a refurbished model. At Sony this means it could have been a display system or just an opened up box. It has full warranty and it looked brand new.

    If the event manager didn't delete any data the first BSODs started about 6 to 7 months after I bought the notebook. It is now about 15 months old. I also don't recall any crashes at the beginning.

    The dates for the BSODs have been:

    Sept 25, 24, 12 (twice), 10, 9

    Aug 31

    July 30, 29

    June 18, 3

    Mai 16, 15

    March 16

    Jan 26, 10, 1

    As I wrote in my first post the bugcheck codes have been varrying.

    It is really frustrating. I even don't know if re-installing the system solves the problem it would mean 3 days lost for nothing.

    Cheers Marcus

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  4. Anonymous
    2013-09-27T21:40:49+00:00

    Unfortunately, no. That's why I recommended enabling Driver Verifier. Have you at any point considered backing up any important data and doing a CLEAN install of Windows to rule out software corruption or general software as the issue?

    If you crash after a CLEAN install + bare installation minus the important documents you may have backed up + latest drivers, it's a hardware issue and wouldn't surprise me given it's a refurb.

    Also, when was the last time you crashed? I am currently under the impression it has been some time, unless I am wrong?

    Regards,

    Patrick

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  5. Anonymous
    2013-09-27T21:26:53+00:00

    Patrick,

    from the dump file can you guess what is most likely causing the BSODs? I'm still at the same point as before and if the system will crash in the middle of work I will again lose data and work. Would it help to post teh other errors I can find in the event log?

    Marcus

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