Touch screen not working for Asus laptop

Anonymous
2013-02-12T19:00:49+00:00

i have the Asus - 11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray and for some reason my touch screen is not working anymore. It worked perfectly  the other day but today it is not. Does anybody know why and what i can do to fix this problem?

p.s. i already tried restarting my laptop and shutting it down.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-24T16:07:29+00:00

I had this issue with my VivoBook S400CA touch screen and fixed it today doing the following:

  1. Go to the Control Panel.
  2. Go to Troubleshooting (you may have to search for it)
  3. Click Hardware and Sound
  4. In the Device section, click Hardware and Devices
  5. Have the wizard scan your computer for hardware issues.
  6. Let the computer fix whatever issues you had.

In my case there were 2 USB input devices that were disabled that the wizard enabled for me.  The touchscreen immediately started working.  Hope this helps someone.

UPDATE:

The problem used to come back periodically.  But since updating all of my drivers a while back, the problem has not resurfaced.

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  1. Anonymous
    2013-03-31T09:21:33+00:00

    Hi Chris. Thanks for the suggestion, I'd already given it a go but that didnt do a thing. All of the devices are enabled and the drivers are upto date. 

    I ran the troubleshotting option for hardware and devices but that did not help. The wizard simply says "Hardware changes might not have been detected" and displays a warning icon without actually resolving the touch-screen issue. To further exacerbate the problem, the "Pen and Touch" option has altogether disappeared from the Control Panel.

    In a further attempt to perhaps rectify the issue, I performed a clean boot in an attempt to resolve any software conflicts but the problem still remains. I'm not sure what to do. I reinstalled my touchpad driver a few days ago when it stopped functioning due to an earlier conflict with a windows update. Is the touchpad and the touchscreen driver the same because reinstalling it made no difference in this case. 

    If nothing else works, I shall blame the gremlins in the machine.

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  2. Anonymous
    2013-03-31T09:35:59+00:00

    Hi,

    I have the same situation as Zazi8. I have tried all that Zazi has mentioned. The local Asus service center at Bangalore has also tried updating all drivers and such to no avail. They suspect a  sensor problem and have said they will revert in a weeks' time. Meanwhile, the touch screen continues to play truant.

    Regards

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  3. Anonymous
    2013-03-31T11:37:37+00:00

    Hey Krishna,

    Let me know if a solution is forthcoming. I did a 'refresh to factory' setting over the last hour hoping it would work but instead the pen and touch tab has not reappeared in control panel nor is the touch screen working at all. This seems to be a much bigger problem than I first envisaged.

    Luckily for you, Asus has a major presence in India. I bought my laptop from London and am now in Lahore. If it has a major problem I have no way of getting it corrected.

    Ciao

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  4. Anonymous
    2013-04-05T02:02:57+00:00

    i have the Asus - 11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray and for some reason my touch screen is not working anymore. It worked perfectly  the other day but today it is not. Does anybody know why and what i can do to fix this problem?

    p.s. i already tried restarting my laptop and shutting it down.

    I have this same problem, updated windows 8 on same laptop yesterday, now whenever it comes out of sleep or hibernation, the touchscreen malfunctions, stops working and behaves like something is touching the screen on the mid right edge of the screen... little touch graphic keeps appearing, fading, and blinking and rest of screen doesn't react to touch.  ASUS wanted me to pay for sending it in, Microsoft so far has been completely un-helpful as well.  This is fun stuff!  Starting to see why Microsoft Windows 8 is one BIG FAIL!  Thanks Microsoft, but I'll stick with Windows 7 now as 8 is ...well... not good.... not good at all.

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