Touch screen not working for Asus laptop

Anonymous
2013-02-12T19:00:49+00:00

i have the Asus - 11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray and for some reason my touch screen is not working anymore. It worked perfectly  the other day but today it is not. Does anybody know why and what i can do to fix this problem?

p.s. i already tried restarting my laptop and shutting it down.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-24T16:07:29+00:00

I had this issue with my VivoBook S400CA touch screen and fixed it today doing the following:

  1. Go to the Control Panel.
  2. Go to Troubleshooting (you may have to search for it)
  3. Click Hardware and Sound
  4. In the Device section, click Hardware and Devices
  5. Have the wizard scan your computer for hardware issues.
  6. Let the computer fix whatever issues you had.

In my case there were 2 USB input devices that were disabled that the wizard enabled for me.  The touchscreen immediately started working.  Hope this helps someone.

UPDATE:

The problem used to come back periodically.  But since updating all of my drivers a while back, the problem has not resurfaced.

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  2. Anonymous
    2013-07-17T12:42:47+00:00

    PHP, nope this didn't work for me.

    Made no difference.  If it is still working for you, perhaps there are other config options you set along the way that might have be working in combination?

    Otherwise I'll be sending my laptop into ASUS and just HOPE is comes back in one piece.  Neither the store or ASUS will offer a replacement so I'm going to have to buy a laptop from the store and return it (my own personal loaner program).

    Problem is, the store's return policy is 15 days, and ASUS says their repair takes 7-14 days, that doesn't include shipping.  I can only assume the worst from them.  I thought I'd give them a chance.  If they'd simply offered an exchange/replacement I'd be recommending ASUS to everyone.  But since they decides to be jerks they've totally failed and will apparently / I hope /  never be a first tier brand.

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  3. Anonymous
    2013-07-17T13:20:37+00:00

    Hi,

    The problem was finally solved after the complete top unit was replaced. So apparently it was an hardware issue. If the touch screen stopped working, and the latptop is within warranty, the best option is to get the complete top screen unit replaced.

    Best Wishes,

    Krishna

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  4. Anonymous
    2013-07-17T13:36:30+00:00

    Krishna, That's great to hear.  I suspected there was a hardware solution.  My main problem is being without a laptop for an indefinite period of time.  I use it for work, like many people, and can't just go without it.  I'm surprised companies like Asus don't seem to think replacement should be integral to their support process.

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