Touch screen not working for Asus laptop

Anonymous
2013-02-12T19:00:49+00:00

i have the Asus - 11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray and for some reason my touch screen is not working anymore. It worked perfectly  the other day but today it is not. Does anybody know why and what i can do to fix this problem?

p.s. i already tried restarting my laptop and shutting it down.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-24T16:07:29+00:00

I had this issue with my VivoBook S400CA touch screen and fixed it today doing the following:

  1. Go to the Control Panel.
  2. Go to Troubleshooting (you may have to search for it)
  3. Click Hardware and Sound
  4. In the Device section, click Hardware and Devices
  5. Have the wizard scan your computer for hardware issues.
  6. Let the computer fix whatever issues you had.

In my case there were 2 USB input devices that were disabled that the wizard enabled for me.  The touchscreen immediately started working.  Hope this helps someone.

UPDATE:

The problem used to come back periodically.  But since updating all of my drivers a while back, the problem has not resurfaced.

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  1. Anonymous
    2014-01-31T09:51:29+00:00

    Hey all. I had a similar issue with my Zenbook Touch UX31A

    I wrote Asus several times and like many in this post it would come back. For no apparent reason my touch screen would stop working. I'm 90% sure it has something to do with a short-circuit when plugging in charger and/or when the laptop sits in standby for a period of time. Either way, this post helped me fix my issue.

    I don't have a wizard, but following the same routine I went to the device manager. Then under human interface there was a USB that was not enabled. I enabled it and voila.

    I've included a picture of what I enabled.

    Hope this helps

    This shows the action

    Afterwards the Touch Keyboard is at the bottom right next to the arrow. I couldn't add the 2nd picture for some reason.

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  2. Anonymous
    2014-01-30T04:42:23+00:00

    Nearly a year after you posted this it fix a touch screen issue on my Asus Zenbook.

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  3. Anonymous
    2014-01-29T18:37:56+00:00

    On Wed, 29 Jan 2014 18:06:35 +0000, won M wrote:

    I had the same problem, I called GEEK Squad/bestbuy and they told me to hold the power button for 30secs, and turn it on and it  worked

    If you got correct advice from the Geek Squad, consider yourself
    lucky. In the future, you should avoid them like the plague. They, and
    the other big box stores, are among the worst sources for computer
    information, advice, service, etc.

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  4. Anonymous
    2014-01-29T18:06:35+00:00

    I had the same problem, I called GEEK Squad/bestbuy and they told me to hold the power button for 30secs, and turn it on and it  worked

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