Touch screen not working for Asus laptop

Anonymous
2013-02-12T19:00:49+00:00

i have the Asus - 11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray and for some reason my touch screen is not working anymore. It worked perfectly  the other day but today it is not. Does anybody know why and what i can do to fix this problem?

p.s. i already tried restarting my laptop and shutting it down.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-24T16:07:29+00:00

I had this issue with my VivoBook S400CA touch screen and fixed it today doing the following:

  1. Go to the Control Panel.
  2. Go to Troubleshooting (you may have to search for it)
  3. Click Hardware and Sound
  4. In the Device section, click Hardware and Devices
  5. Have the wizard scan your computer for hardware issues.
  6. Let the computer fix whatever issues you had.

In my case there were 2 USB input devices that were disabled that the wizard enabled for me.  The touchscreen immediately started working.  Hope this helps someone.

UPDATE:

The problem used to come back periodically.  But since updating all of my drivers a while back, the problem has not resurfaced.

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  1. Anonymous
    2017-02-25T00:08:31+00:00

    These instructions do match my Windows 10.

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  2. Anonymous
    2017-01-27T18:36:10+00:00

                ASUS Zenpad 10 tablet

    Ask ASUS.  I tried (more than twice) to find out what this means for Windows and kept being told it was an Android device.  Otherwise give better model details.

    Heh.  This page shows Windows 8 greyed out!

    https://www.asus.com/Tablets/ZenPad-Products/

    According to it, if you are really using Windows 8 you would have a model called VivoTab.

    Good luck

    Robert Aldwinckle

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  3. Anonymous
    2017-01-27T18:05:12+00:00

    But if you are trying to get the ASUS Zenpad 10 tablet to work using the touchscreen and the touchscreen is not working to get to settings, control panel, etc., then what do you do?

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  4. Anonymous
    2017-01-09T20:07:12+00:00

    I reinstalled Windows 10 and had this issue.  Here's what an ASUS rep told me to do and after trying everything on the internet (troubleshoot hardware issues, windows update, see hidden contents in device manager), the following solution was the only one that worked:

    Please do the following steps to Reset the BIOS: 

    Step 1: Please turn off the unit completely.

    Step 2: Please turn the unit on and quickly press the F2 key on the keyboard to enter the BIOS.

    Step 3: Please press the F9 key in the BIOS to load optimized defaults and select yes to confirm. 

    Step 4: Please press the F10 key to save and exit.

    If those steps fails, attempt a System Reset:

    Please do the following steps to Reset the system: 

    Step 1: Please press the WINDOWS key and the letter I.

    Step 2: Please select Settings.

    Step 3: Please select Update and Security then Recovery and select "Reset the PC".

    Step 4: Select okay and allow the Reset process to run. 

    You will have to keep the unit plugged in during the process. You will select the options to 'Remove everything', 'Only the drive where Windows is installed', and 'Just remove my files' if prompted.

    Ensure that all data is backed up.

    I chose the "keep my files" options but remove all apps.  This reloaded everything and the only thing I had to add was Asus Smart Gestures for touch pad scrolling.

    I can attest that the System Reset method restored my Touch Screen.  My laptop have been sidelined for almost half a year because of the inoperable touch screen and last weekend, I decided to do a System Reset thinking that by this time, I don't need any of my files in the laptop.  This would be the last step before deciding to replace the touch screen hardware.  To my surprise, I got back by Touch Screen.  Now, I am going to be careful about loading any power management app which I think caused all of this.

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