No audio during playback in Movie Maker

I have found the cause of my problem.

I did not wait for the audio data to load before previewing, hence the bug.

I will test the solution above out and post my findings within the line below.

So far I can't make the problem happen. I will try the solution out when I get into the problem again and post my responses in a P.S.

Thank you so much.

P.S. IT WOOOOOOOOOOOOOOOOOOOOOOOOORRRRRRRRRRRRRRRRRRRRKED

YEEEEEEEEEEEEEEEEAAAAAAAAAAAAAAAAAAAA

I am having the same problem.  I have a Samsung phone, video format 3g2, it is one of the formats listed that Movie Maker accepts.  These videos play fine in QUick Time player, audio is there, but when I try playing them with Windows Media Player, or edit them in MOvie Maker, there is no audio. I do not understand where to look for codecs, and I am hesitant to download Media Info, not sure it is safe.

What name of codec should i be looking for and where?  Tell me how to search for codecs in the computer. 

you also suggest to convert videos to wmv format.  how do you do that?

thank you.

Hello Barbara,

Welcome to Microsoft Community Forum. I understand that you're having issues on your audio on a specific file on Movie Maker. No worries, I will be assisting you on your inquiry.

For your inquiry about Media Info, we would like to inform you that the program is safe to use. 

Media info will be able to identify any issue with missing or faulty codecs and whether it's already in your computer or not: **Media Info**

As for the Mediainfo, please follow the steps provided below on how to use the program:

1. Download Mediainfo
2. Install the program
3. Run the program
4. Open your movie file using Mediainfo
5. Switch the view of your mediainfo to text. To do this, click the View button on the upper left part of the window and click text
6. When you see the codec that you're lacking, please download it. You can search for the codec in http://bing.com

As for converting your video file, unfortunately, we cannot provide a video converter. We suggest that you look on the web for these types of programs.

Let us know the results afterwards.

Thank you.

Thank you for your reply.  I have downloaded Media Info, copying here what the text says, as I am not sure what I should be googling to look for, am I needing a QCELP E1 codec?  I googled QCELP codec, and search results do not point to a place to download one.  Please provide a link where I can download one.  THank you.

eneral

Complete name                            : C:\Users\Barbara\Desktop\0810141736.3g2

Format                                   : MPEG-4

Format profile                           : 3GPP2 Media

Codec ID                                 : 3g2a

File size                                : 11.0 MiB

Duration                                 : 3mn 45s

Overall bit rate mode                    : Variable

Overall bit rate                         : 408 Kbps

Encoded date                             : UTC 2014-08-11 00:41:44

Tagged date                              : UTC 2014-08-11 00:41:44

Video

ID                                       : 1

Format                                   : MPEG-4 Visual

Format profile                           : Simple@L4a

Format settings, BVOP                    : Yes

Format settings, QPel                    : No

Format settings, GMC                     : No warppoints

Format settings, Matrix                  : Default (H.263)

Codec ID                                 : 20

Duration                                 : 3mn 45s

Bit rate mode                            : Variable

Bit rate                                 : 393 Kbps

Maximum bit rate                         : 712 Kbps

Width                                    : 320 pixels

Height                                   : 240 pixels

Display aspect ratio                     : 4:3

Frame rate mode                          : Constant

Frame rate                               : 15.000 fps

Color space                              : YUV

Bit depth                                : 8 bits

Scan type                                : Progressive

Compression mode                         : Lossy

Bits/(Pixel*Frame)                       : 0.341

Stream size                              : 10.6 MiB (96%)

Language                                 : English

Encoded date                             : UTC 2014-08-11 00:41:44

Tagged date                              : UTC 2014-08-11 00:41:44

Audio

ID                                       : 2

Format                                   : QCELP

Codec ID                                 : E1

Duration                                 : 3mn 45s

Bit rate mode                            : Constant

Bit rate                                 : 14.0 Kbps

Channel(s)                               : 2 channels

Channel(s)_Original                      : 1 channel

Sampling rate                            : 8 000 Hz

Stream size                              : 386 KiB (3%)

Language                                 : English

Encoded date                             : UTC 2014-08-11 00:41:44

Tagged date                              : UTC 2014-08-11 00:41:44