No audio during playback in Movie Maker

I will answer all of your questions in this post. (outlined by bullets)

Starting from the middle one.

Q.2: I have no error message.

Q.3. 2012 build 16.4.3528.0331.

Q.1. I opened the program, and put in a video captured by OBS. (http://www.obsproject.com) OBS outputs .mp4 footage. (i usually export to .wmv since i use WMM for editing videos for youtube;.wmv uploads faster than .mp4.) Then I hit play to preview the movie. The problem occurs once the movie starts playing.

Also, some other info.

• This only happens while previewing a video in WMM, NOT when playing a finished product in Windows Media Player, nor playing the footage i import in the same program.
• The build of WMP is: 12.0.9600.17031. I just thought it might be helpful.
• I run a 64 bit Windows 8.1 opperating system. I do have 8.1 Update 1.

And, I am having a similar issue to the one first shown except the sound is cut off in every way, shape, or form thru the headphone jack, and is instead displayed thru the TV speakers.

So yeah. :-D

Thank you so much for doing what you can to help me.

Hello linkfan321,

We appreciate your reply and thank you for the information. Audio and video require codecs to play the file and it’s important to have the right codecs installed or updated in your PC.

Ensure that you have the proper codecs to play your videos and audio files.

• Media info will be able to identify any issues with missing or faulty codecs and whether it’s already installed in your computer or not. Get here.

Note: If can't find the codec, you may convert the video to a supported format (eg. wmv) and then add it to your Windows Movie Maker project.

If the issue still persists, we would like to ask log files for Windows Movie Maker for further investigation. Please provide us the following and upload them on the private message area.

• System Information
• Application Event logs
• System Event logs
• DxDiag logs

Here's the link to gather them: **How to gather Log files for Windows Movie Maker and Windows Photo Gallery**

Make sure that you are sign in to Microsoft Community forum and click the You have a private reply to this message. Click here to read it on our secure private messages sectionlink on your post to access the private message area that I’ve initiated for you.

If you have further questions, please let us know.

Regards,

Helene C.

I used to play .mp4 files with no problem, but then...

I have no freaking clue.

:-D

About the logs, will do.

Hi,

Thank you for getting back to us. We understand how inconvenient this issue is. We will be waiting for the log files for us to further investigate your issue.

We'll look forward to your reply.

Thank you