touchscreen stopped working in samsung ativ 500t, maybe after upgrade to pro

Anonymous
2013-01-27T19:17:08+00:00

I have Samsung ativ pc 500t. IT was shipped with Windows 8 and worked perfectly. Last Thursday I upgrade it to Windows 8 Pro and few hours later on Friday it lost touchscreen capability partially. I can use stylus (s pen), but I cannot use fingers. I attached the device info about trh device I suspect should be related to touchscreen by fingers.

All help would be very appriciated. Thanks, David

Devices List

Created by using DevManView

Device Name Manufacturer Service Device Type Code Device Type Name Device Instance ID Location Capabilities Config Flags Disabled Connected Device Registry Time 1 Device Registry Time 2 Drive Letter Driver Description Driver Version .inf File .inf Section Driver Date Driver Registry Time
HID-compliant device (Standard system devices) HIDClass HID\ATML1000&Col01\4&2101be6d&0&0000 0x000000e0 0x00000000 No No 13. 12. 2012 0:33:49 13. 12. 2012 0:33:49 HID-compliant device 6.2.9200.16461 input.inf HID_Raw_Inst.NT 21. 6. 2006 26. 1. 2013 11:34:33
Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-26T06:33:42+00:00

Hello there,

I use Samsung ATIV XE700T and Win 8.

It happens to me too after I uninstall the current Wacom driver (7.1.0-8 -Win8) and then install (7.0.9-5 -Win 7).

So why I installed Win 7 driver if I have Win 8 as OS?

Well, my stylus pen wasn't working on Adobe Flash Professional (was working anywhere else perfectly). So after I installed the Win 7 driver it started to work on Flash perfect too.

I am not sure if you already discovered but if you plug in any usb device, finger touch works for a while then again stops working. And the same thing happens when you plug out the device you plugged in.

As I am an illustrator, using pen on Flash for drawing is a priority for me so I didn't re-install the driver for Win8 again.

Solution:

1. Go to "Control Panel -> Programs" and uninstall the current driver (ISD Tablet).

2. Restart your computer.

3. Download and install this driver.

4. Restart your computer.

You are done!

Regards,

Kemal KAYA

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Anonymous
2013-05-06T10:33:59+00:00

Hi, it was definitely hardware problem in my case. Returned back, they simply changed everything and now is working like a breeze without any issues. BTW I did what you suggest. Touchscreen was not working even during boot, I did reinstall Windows this way at least 5 times.

All the best,

David

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  1. Anonymous
    2013-11-25T14:52:33+00:00

    I am having the same issue:

    Samsung ATIV SmartPC XE500T1C.  Everything working perfectly for months and then randomly the TouchScreen will not work at all.  Pen Works fine and TouchPad in Keyboard dock works fine.  Updated tablet to Windows 8.1 in October and everything has been fine as well.

    I doubt this is related but the day before the touchscreen quit Samsung released a new firmware for the tablet.  It was installed and everything worked fine.  The tablet was rebooted numerous times and everything worked fine.  There were no new OS Updates and everything was up to date.

    Samsung support thus far has been absolutely worthless.

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  2. Anonymous
    2013-06-12T02:41:52+00:00

    unfortunately, it didn't work to reload the driver.

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  3. Anonymous
    2013-06-09T15:39:56+00:00

    Though not always posting something but I did watch this page & tried every solutions provided by all of you. Thanks to u all. But seems none working for me. The solutions did prove that mine is a hardware problem. 

    And so I go to samsung customer service center, not even know it's just a few street away from my house! At first those engineer thought there's a problem with the screen. So I left my device and let them have a check on it.

    A few days later they call me back, saying that the screen has no problem but a chipset inside the device is not functioning. They change that device, and then problem is solved. My XE500T1C is alive again!

    Just to update. Hope this help. Thanks.

    Otis Cheng.

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