touchscreen stopped working in samsung ativ 500t, maybe after upgrade to pro

Anonymous
2013-01-27T19:17:08+00:00

I have Samsung ativ pc 500t. IT was shipped with Windows 8 and worked perfectly. Last Thursday I upgrade it to Windows 8 Pro and few hours later on Friday it lost touchscreen capability partially. I can use stylus (s pen), but I cannot use fingers. I attached the device info about trh device I suspect should be related to touchscreen by fingers.

All help would be very appriciated. Thanks, David

Devices List

Created by using DevManView

Device Name Manufacturer Service Device Type Code Device Type Name Device Instance ID Location Capabilities Config Flags Disabled Connected Device Registry Time 1 Device Registry Time 2 Drive Letter Driver Description Driver Version .inf File .inf Section Driver Date Driver Registry Time
HID-compliant device (Standard system devices) HIDClass HID\ATML1000&Col01\4&2101be6d&0&0000 0x000000e0 0x00000000 No No 13. 12. 2012 0:33:49 13. 12. 2012 0:33:49 HID-compliant device 6.2.9200.16461 input.inf HID_Raw_Inst.NT 21. 6. 2006 26. 1. 2013 11:34:33
Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-03-26T06:33:42+00:00

Hello there,

I use Samsung ATIV XE700T and Win 8.

It happens to me too after I uninstall the current Wacom driver (7.1.0-8 -Win8) and then install (7.0.9-5 -Win 7).

So why I installed Win 7 driver if I have Win 8 as OS?

Well, my stylus pen wasn't working on Adobe Flash Professional (was working anywhere else perfectly). So after I installed the Win 7 driver it started to work on Flash perfect too.

I am not sure if you already discovered but if you plug in any usb device, finger touch works for a while then again stops working. And the same thing happens when you plug out the device you plugged in.

As I am an illustrator, using pen on Flash for drawing is a priority for me so I didn't re-install the driver for Win8 again.

Solution:

1. Go to "Control Panel -> Programs" and uninstall the current driver (ISD Tablet).

2. Restart your computer.

3. Download and install this driver.

4. Restart your computer.

You are done!

Regards,

Kemal KAYA

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Anonymous
2013-05-06T10:33:59+00:00

Hi, it was definitely hardware problem in my case. Returned back, they simply changed everything and now is working like a breeze without any issues. BTW I did what you suggest. Touchscreen was not working even during boot, I did reinstall Windows this way at least 5 times.

All the best,

David

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  1. Anonymous
    2014-03-10T08:33:17+00:00

    i have the same problem. Yesterday the styles AND finger touch stopt working.

    No micorosoft or Samsung updates installed recently. Last updates 1,5 week ago. Since then: multiple shutdowns and restarts  before the problem arose.

    In my device manager i have 2 "IC2 HID Device" items. Both WITHOUT exclamtion mark, so they seem to work properly.

    This morning restarted the system and tested the touch functionality in the BIOS: It worked

    Conclusion: not a hardware failure.

    I use Windows 8.1

    Anyone suggestions?

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  2. Anonymous
    2014-02-17T20:34:39+00:00

    Same problem here. Tried updating everything in SW update. Tried S Service and even called support. Samsung said to send it in for repair. They gave me a heads up and said, good chance there gonna blow away Windows and start from a fresh image. But after all the auto-updates, we'll be in the same mess :(

    Best practice is to use auto-update, but this WILL BRICK our TOUCH SCREEN/device. So guessing it is a driver/os windows 8.1 issue. Very super disappointed in both Microsoft and Samsung :( Guess I'm stuck with a lemon.

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  3. Anonymous
    2013-11-26T11:06:27+00:00

    I have the same problem, got it today.

    Samsung ATIV SmartPC PRO XE700T1C

    In Device manager there are two faults:

    • Other Device: Unknown Device
    • Proximity Devices: NXP NearFieldProximity Providerer - In Properties I have an error that Windows cant load the driver. It does not help to try updating the driver.

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